Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Victoria Vargas

Victoria Vargas

Bluffton

Summary

Enthusiastic and dedicated Spa and Wellness Recreation Manager with extensive experience in hospitality, delivering exceptional member and guest experiences with a proactive approach. Skilled in spa and wellness operations, team leadership, employee development, HR management, and talent acquisition. My experience includes roles such as Spa/Wellness & Recreation Manager at a private residential club, Spa Lead and People & Culture Coordinator at a luxury hotel, and earlier positions in Talent Acquisition/Human Resources Benefits and Coordination at one of the largest private residential and social clubs in the east side.

I hold a Strategic Talent Acquisition Specialist Certification and additional industry credentials, reflecting a commitment to best practices and professional growth. I am passionate about enhancing guest satisfaction, employee engagement, and organizational success through operational excellence and client-focused service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Spa and Wellness Recreation Manager

Hampton Lake Community Association
03.2025 - Current
  • Led program development to boost community engagement and participation.
  • Managed staff scheduling, training, payroll, and coaching to improve efficiency and service.
  • Oversaw budgeting and resource allocation in line with organizational goals.
  • Built partnerships to expand outreach, and increase visibility.
  • Monitored and evaluated program and service performance for quality improvement.
  • Directed daily spa operations to ensure exceptional guest service.
  • Streamlined appointment scheduling to reduce wait times.
  • Implemented policies and procedures to optimize operational efficiency.

Spa & Wellness Coordinator

Hotel Bardo
08.2024 - 03.2025
  • Directed daily spa operations, including customer service, retail sales, and appointment management.
  • Created reports on program effectiveness, bookings, and revenue; provided feedback for improvements.
  • Monitored monthly revenue goals, and implemented strategies to boost sales and client visits.
  • Managed staff scheduling, payroll concerns, and training for new hires.
  • Guided therapists on procedures and protocols to ensure consistent service standards.
  • Maintained client records, retail displays, and spa aesthetics.
  • Enforced health, safety, and facility policies to protect staff and clients.
  • Facilitated team-building activities, and organized special events to enhance engagement.
  • Recommended strategies to strengthen employee culture and departmental collaboration.

People & Culture Coordinator

Hotel Bardo
05.2024 - 08.2024
  • Coordinate employee onboarding and offboarding to ensure smooth transitions.
  • Assist with benefits administration, payroll changes, and HRIS data management.
  • Serve as a point of contact for employee inquiries, providing guidance and support.
  • Organize employee engagement initiatives, recognition programs, and cultural events.
  • Maintain employee records in compliance with company policies and legal requirements.
  • Support learning and development initiatives, including training schedules, and materials.
  • Monitor and track employee performance reviews, and assist managers with evaluation processes.
  • Help implement people-focused policies, and ensure consistent communication across the organization.
  • Provide administrative support to the People and Culture team, including reports, metrics, and compliance audits.

Human Resources Coordinator

The Landings Golf & Athletic Club
01.2024 - 05.2024
  • Maintained employment records and HRIS data, ensuring compliance with legal requirements.
  • Analyzed employment-related data and generated reports for leadership review.
  • Oversaw onboarding, orientation, and training schedules to support new hires.
  • Acted as a point of contact for employee inquiries, concerns, and grievances.
  • Assisted in developing, communicating, and enforcing HR policies and procedures.
  • Managed leave of absence requests and tracked vacation accruals.
  • Prepared and processed termination documentation, including exit interviews, and severance.

Talent Acquisition Specialist

The Landings Golf & Athletic Club
12.2022 - 01.2024
  • Coordinated employee benefits administration, including health insurance, and 401(k).
  • Managed full-cycle onboarding with both online and in-person training programs.
  • Conducted background checks, and maintained applicant tracking system records.
  • Partnered with hiring managers to understand talent needs, and develop recruiting strategies.
  • Built talent pipelines aligned with company values, and role requirements.
  • Utilized creative sourcing and recruitment branding to attract and engage top talent.
  • Collaborated with HR professionals and internal stakeholders to meet hiring goals, and ensure smooth new hire transitions.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
12.2018

High School Diploma - undefined

Chiawana High School
Pasco, WA
06.2015

Some of High School - undefined

Tri-cities Prep Catholic High School
Pasco, WA
06.2014

Skills

  • Staff management and team leadership
  • Employee coaching and performance evaluations
  • Spa and retail operations management
  • Strategic planning and budget oversight
  • Recruiting, onboarding, and talent development
  • Customer service and client relations
  • Health, safety, and compliance management
  • HRIS and Microsoft Office proficiency
  • Process improvement and operational efficiency
  • Event coordination and team building
  • Adaptability and problem solving
  • Communication and collaboration

Certification

  • CyberSecurity Awareness for employees, 2024-04-03
  • AIHR Certified Strategic Talent Acquisition Specialist, 2023-11-19
  • E-verify & Form I-9, 2023-09-12

Timeline

Spa and Wellness Recreation Manager

Hampton Lake Community Association
03.2025 - Current

Spa & Wellness Coordinator

Hotel Bardo
08.2024 - 03.2025

People & Culture Coordinator

Hotel Bardo
05.2024 - 08.2024

Human Resources Coordinator

The Landings Golf & Athletic Club
01.2024 - 05.2024

Talent Acquisition Specialist

The Landings Golf & Athletic Club
12.2022 - 01.2024

High School Diploma - undefined

Chiawana High School

Some of High School - undefined

Tri-cities Prep Catholic High School

Associate of Science - Business Administration

Colorado Technical University
Victoria Vargas