Victoria Vargas
Bluffton
Summary
Enthusiastic and dedicated Spa and Wellness Recreation Manager with extensive experience in hospitality, delivering exceptional member and guest experiences with a proactive approach. Skilled in spa and wellness operations, team leadership, employee development, HR management, and talent acquisition. My experience includes roles such as Spa/Wellness & Recreation Manager at a private residential club, Spa Lead and People & Culture Coordinator at a luxury hotel, and earlier positions in Talent Acquisition/Human Resources Benefits and Coordination at one of the largest private residential and social clubs in the east side.
I hold a Strategic Talent Acquisition Specialist Certification and additional industry credentials, reflecting a commitment to best practices and professional growth. I am passionate about enhancing guest satisfaction, employee engagement, and organizational success through operational excellence and client-focused service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Spa and Wellness Recreation Manager
Hampton Lake Community Association
03.2025 - Current
- Led program development to boost community engagement and participation.
- Managed staff scheduling, training, payroll, and coaching to improve efficiency and service.
- Oversaw budgeting and resource allocation in line with organizational goals.
- Built partnerships to expand outreach, and increase visibility.
- Monitored and evaluated program and service performance for quality improvement.
- Directed daily spa operations to ensure exceptional guest service.
- Streamlined appointment scheduling to reduce wait times.
- Implemented policies and procedures to optimize operational efficiency.
Spa & Wellness Coordinator
Hotel Bardo
08.2024 - 03.2025
- Directed daily spa operations, including customer service, retail sales, and appointment management.
- Created reports on program effectiveness, bookings, and revenue; provided feedback for improvements.
- Monitored monthly revenue goals, and implemented strategies to boost sales and client visits.
- Managed staff scheduling, payroll concerns, and training for new hires.
- Guided therapists on procedures and protocols to ensure consistent service standards.
- Maintained client records, retail displays, and spa aesthetics.
- Enforced health, safety, and facility policies to protect staff and clients.
- Facilitated team-building activities, and organized special events to enhance engagement.
- Recommended strategies to strengthen employee culture and departmental collaboration.
People & Culture Coordinator
Hotel Bardo
05.2024 - 08.2024
- Coordinate employee onboarding and offboarding to ensure smooth transitions.
- Assist with benefits administration, payroll changes, and HRIS data management.
- Serve as a point of contact for employee inquiries, providing guidance and support.
- Organize employee engagement initiatives, recognition programs, and cultural events.
- Maintain employee records in compliance with company policies and legal requirements.
- Support learning and development initiatives, including training schedules, and materials.
- Monitor and track employee performance reviews, and assist managers with evaluation processes.
- Help implement people-focused policies, and ensure consistent communication across the organization.
- Provide administrative support to the People and Culture team, including reports, metrics, and compliance audits.
Human Resources Coordinator
The Landings Golf & Athletic Club
01.2024 - 05.2024
- Maintained employment records and HRIS data, ensuring compliance with legal requirements.
- Analyzed employment-related data and generated reports for leadership review.
- Oversaw onboarding, orientation, and training schedules to support new hires.
- Acted as a point of contact for employee inquiries, concerns, and grievances.
- Assisted in developing, communicating, and enforcing HR policies and procedures.
- Managed leave of absence requests and tracked vacation accruals.
- Prepared and processed termination documentation, including exit interviews, and severance.
Talent Acquisition Specialist
The Landings Golf & Athletic Club
12.2022 - 01.2024
- Coordinated employee benefits administration, including health insurance, and 401(k).
- Managed full-cycle onboarding with both online and in-person training programs.
- Conducted background checks, and maintained applicant tracking system records.
- Partnered with hiring managers to understand talent needs, and develop recruiting strategies.
- Built talent pipelines aligned with company values, and role requirements.
- Utilized creative sourcing and recruitment branding to attract and engage top talent.
- Collaborated with HR professionals and internal stakeholders to meet hiring goals, and ensure smooth new hire transitions.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12.2018
High School Diploma - undefined
Chiawana High School
Pasco, WA06.2015
Some of High School - undefined
Tri-cities Prep Catholic High School
Pasco, WA06.2014
Skills
- Staff management and team leadership
- Employee coaching and performance evaluations
- Spa and retail operations management
- Strategic planning and budget oversight
- Recruiting, onboarding, and talent development
- Customer service and client relations
- Health, safety, and compliance management
- HRIS and Microsoft Office proficiency
- Process improvement and operational efficiency
- Event coordination and team building
- Adaptability and problem solving
- Communication and collaboration
Certification
- CyberSecurity Awareness for employees, 2024-04-03
- AIHR Certified Strategic Talent Acquisition Specialist, 2023-11-19
- E-verify & Form I-9, 2023-09-12
Timeline
Spa and Wellness Recreation Manager
Hampton Lake Community Association
03.2025 - Current
Spa & Wellness Coordinator
Hotel Bardo
08.2024 - 03.2025
People & Culture Coordinator
Hotel Bardo
05.2024 - 08.2024
Human Resources Coordinator
The Landings Golf & Athletic Club
01.2024 - 05.2024
Talent Acquisition Specialist
The Landings Golf & Athletic Club
12.2022 - 01.2024
High School Diploma - undefined
Chiawana High School
Some of High School - undefined
Tri-cities Prep Catholic High School
Associate of Science - Business Administration
Colorado Technical University