Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria White

Ladson

Summary

Dynamic team leader with a proven track record at Dunkin' Donuts, excelling in crisis intervention and employee training. Recognized for enhancing team performance through innovative motivation techniques and effective conflict resolution. Committed to delivering exceptional customer service while maintaining high standards of cleanliness and operational efficiency.

Overview

3
3
years of professional experience

Work History

Crew Member/Team Leader

Dunkin' Donuts
Dorchester
12.2022 - Current
  • Managed employee requests, issues and conflicts.
  • Assigned duties to specific employees and teams according to roles and skills.
  • Motivated team members through positive reinforcement techniques such as rewards or recognition.
  • Ensured that all equipment was properly cleaned and maintained according to health regulations.
  • Performed demanding physical work over extended periods and modeled positive attitude.

Cashier

Freddy's Frozen Custard & Steakburgers
Ladson
10.2021 - 07.2022
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Worked closely with front-end staff to assist customers
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Bachelor of Science - Forensic Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Crisis intervention
  • Customer service
  • Employee training
  • Team leadership
  • Sales and marketing
  • Conflict resolution
  • Workload balancing
  • Innovation and creativity
  • Policy enforcement

Timeline

Crew Member/Team Leader

Dunkin' Donuts
12.2022 - Current

Cashier

Freddy's Frozen Custard & Steakburgers
10.2021 - 07.2022

Bachelor of Science - Forensic Psychology

Southern New Hampshire University

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Victoria White