Victoria Youmans
North Charleston
Summary
A quick-learning and efficient worker adept at adapting to any job that needs to be accomplished. Open to relocation opportunities in Myrtle Beach, SC, Summerville, SC, and Charleston, SC. Authorized to work in the US for any employer. Brings a positive and upbeat attitude to the table, always focused on finding solutions. With a knack for managing logistics and coordinating teams, possesses a strong understanding of route planning and fleet management. Additionally, proficient in using delivery software to streamline operations and ensure timely deliveries. Goal is to enhance operational efficiency and contribute to the success of the organization.
Overview
10
10
years of professional experience
Work History
Delivery Driver/Supervisor
Thompson and Scott
08.2023 - Current
- Monitored driver performance, providing constructive feedback for continuous improvement.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Increased departmental efficiency by implementing new technology tools related to tracking shipments and managing routes.
- Implemented vehicle inspection procedures to maintain a safe fleet of delivery vehicles at all times.
- Collaborated with management to develop strategies for reducing operational costs while maintaining high-quality service levels.
- Streamlined communication between warehouse, drivers, and customers to ensure accurate and timely deliveries.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
- Assisted in the recruitment of new drivers by conducting interviews and evaluating driving skills.
- Managed inventory control processes to prevent product shortages or backorders during peak seasons.
- Collaborated with sales representatives to ensure delivery priorities aligned with client expectations.
- Fostered a positive work environment by recognizing employee achievements and encouraging professional growth.
- Facilitated team meetings for open communication, problem-solving, and process improvements within the department.
- Developed strong relationships with key clients by ensuring consistent quality of service in deliveries.
- Conducted regular performance evaluations for drivers, identifying areas for improvement or additional training as needed.
- Maintained accurate records of vehicle maintenance logs, driver schedules, and delivery documentation.
- Coordinated staff scheduling to ensure optimal coverage during high-demand periods while minimizing overtime expenses.
- Ensured proper handling of sensitive materials during transport, adhering strictly to company guidelines.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
In Home Caregiver
All Care
04.2023 - 08.2023
- Worked 7am to7pm
- Improved client well-being by providing personalized and compassionate in-home care services.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Make a schedule for the day with ambulation sessions and stretches
- Rotated with other caregivers to ensure grocery shopping and appointments were taken care of
- Met with family for updates
- Made lunches and snacks throughout day and dinner around end shift
- Laid out evening wear
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
Amazon Delivery Driver
Amazon Warehouse
01.2023 - 05.2023
- Drive over the tri county area to deliver packages to residents, businesses and or lockers
- Amazon requires20 stops per hour per DSP partner
- Ability to move or lift 20-50 lbs packages
- Ability to drive company vehicle per day per performance requirements for drivers, keep fico safety score above 810
- Deliveries per day can be upwards of150+ packages
- Drove a 9-foot box truck
- Drove and handled deliveries for up to4 days per month
- Retrieved and maintained vehicle parts
- Confirmed product routes
- Utilized Handheld to process and ensure timely deliveries
- Completed all necessary paper work, including confidential logs
- Maintained a friendly and courteous demeanor with customers
Room Attendant/Supervisor
Cambria
01.2021 - 09.2022
- Assisted with cleaning bedrooms Removed trash Helped with laundry Kept items properly stocked Sanitized (area or item|rooms|bathrooms|counters|equipment) Cleaned windows
- Made boards in the morning
- Open day
- Inspect rooms at high turnover rate prior to3pm check in
- Ensure all Housekeepers/House men have what is needed to complete job
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Beauty Advisor
Sally's Beauty Supply
11.2019 - 03.2022
- Open store
- Clean and set up for shift
- Help customers with selections
- Make Bank runs
- Adjust time and schedule
- Shift lead / Closing lead
- Work8/10/full doubles
- Work with team members for inventory
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
Attendant/Cashier
COMMUNITY THRIFT STORE
07.2021 - 10.2021
- Sort clothes
- Hang clothes
- Work floor
Housekeeper
Spring Hill Suites
06.2021 - 10.2021
- Housekeeper
- Assisted with cleaning bedrooms
- Removed trash
- Helped with laundry
- Kept items properly stocked
- Sanitized (area or item|rooms|bathrooms|counters|equipment)
- Cleaned windows
- Worked as housekeeper in Hotel
Room Attendant
Hotel Emeline- MakeReady
01.2020 - 01.2021
- Housekeeper
- Assisted with cleaning bedrooms
- Removed trash
- Helped with laundry
- Kept items properly stocked
- Sanitized (area or item|rooms|bathrooms|counters|equipment)
- Cleaned windows
Self Checkout Host/Cashier
Walmart
06.2019 - 01.2021
- Monitor4 to8 checkouts &3 belts
- Confirm identification on sales of alcohol, movies, knives, paint etc
- Monitor and assist customers with produce, apparel and lawn & garden purchases
- Zone area and outskirts, cleaning and wiping down / disinfecting the area
- Keep customers quickly in & out of the area
- Awarded “happy to help” for providing clean fast and friendly service
- I was praised for being very committed to the job and on top of my area
- Very quick learner
- Can operate personal sales and pos systems, money services, customer services, & western union
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Assisted customers with self-checkout machine operations.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
- Coordinated with cashiers to ensure seamless transitions between traditional checkout lanes and self-checkout stations during peak hours.
- Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
- Promoted a positive shopping experience, engaging with customers while they used the self-checkout machines to build rapport and offer assistance as needed.
Service Cashier
Foodlion LLC Store
09.2018 - 05.2019
- Opened in mornings
- Accountant cashier
- Loaned out all tills prior to open, loan out excess money prior to safe drops
- Balance books & confirm w computer credentials
- Assisted with loans through out the day and balanced at end of shift
- Gathered carts from lot
- Used floor machine
- Quick scan item per minute ratio
Barista, Dunkin Donuts
Dunkin Donuts
05.2018 - 08.2018
- Manage orders via window and front desk
- Multitasking
- Clean and squeegee floors if needed
- Up to date on how to make coffee, clean machines, refill and more !
Gas Station Cashier
Speedway LLC
05.2016 - 12.2017
- Cashier
- Assist with cigarette scan and invoices
- Opened and closed the day alternating shifts
- Balances safe and books
- Signed for brinks/Loomis
- Pulled doubles and triples if short handed
- Over night duties as well
- Janitorial cleaned entire store, stock cooler doors, clean dishes and sanitize all areas of store
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Completed daily paperwork meticulously, submitting reports to management in a timely manner.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Confirmed stock levels and expiration dates of merchandise.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
- Ensured accurate cash handling and register operations for secure financial transactions.
- Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Supported colleagues during peak hours, demonstrating teamwork through effective communication and collaboration efforts.
- Arrived on time and dressed professionally in clean company uniform.
- Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
- Processed various forms of payment accurately, reducing discrepancies in financial records.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Offered product recommendations based on customer preferences while upselling items that complement their purchase selections.
- Processed various forms of payment for gas, merchandise and lottery tickets.
Food Server
Cici's
11.2014 - 02.2015
- Barista and maintain pizzas
- Clean, sweep, mop and maintain clean area
- Clean and maintain dishes
- Customer make specialized pizza for allergies
- Clean fast and friendly service
- Cashier on front end
Education
High school diploma -
Dorchester County Career And Technology Center
Summerville, SCSkills
- Sales
- POS
- Serving Experience
- Stocking
- Cleaning
- Driving
- Pricing
- Food Service
- Guest Services
- Time management
- Cooking
- Transportation planning (1 year)
- Guest relations
- Cashiering
- Cash Handling
- Bartending
- Communication skills
- Retail Sales
- Upselling
- Phone etiquette
- Restaurant Experience
- Host/Hostess
- Customer Service
- Computer literacy
- Barista Experience
- Typing
- Microsoft Office
- Commercial Cleaning
- Hospitality Experience
- Merchandising
- Food Preparation
- Coffee Experience
- Hotel experience
- Hospitality
- English
- Adaptable Decision-making
- Logistics coordination experience
- Advanced problem solving
- Continuous improvement mindset
- Inventory control
- Regulatory compliance awareness
- Project management experience
- Budget management experience
- Safety compliance adherence
- Time management proficiency
- Technology integration Know-how
- Driver training development
- Efficient scheduling capabilities
- Dependable and reliable
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Valid Driver's license
- Safe driving record
- Clean driving record
- Quality assurance
- Database management
Timeline
Delivery Driver/Supervisor
Thompson and Scott
08.2023 - Current
In Home Caregiver
All Care
04.2023 - 08.2023
Amazon Delivery Driver
Amazon Warehouse
01.2023 - 05.2023
Attendant/Cashier
COMMUNITY THRIFT STORE
07.2021 - 10.2021
Housekeeper
Spring Hill Suites
06.2021 - 10.2021
Room Attendant/Supervisor
Cambria
01.2021 - 09.2022
Room Attendant
Hotel Emeline- MakeReady
01.2020 - 01.2021
Beauty Advisor
Sally's Beauty Supply
11.2019 - 03.2022
Self Checkout Host/Cashier
Walmart
06.2019 - 01.2021
Service Cashier
Foodlion LLC Store
09.2018 - 05.2019
Barista, Dunkin Donuts
Dunkin Donuts
05.2018 - 08.2018
Gas Station Cashier
Speedway LLC
05.2016 - 12.2017
Food Server
Cici's
11.2014 - 02.2015
High school diploma -
Dorchester County Career And Technology Center
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