Victoria A. Bounds
Rock Hill,SC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Customer Success Manager
Yelp
05.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Strengthened Yelp’s revenue retention by providing exceptional and timely Business Owner support.
- Handled escalations, prevented cancellations, and upgraded client's ad campaign when applicable
- Showcased the value of Yelp by highlighting their investment returns through ad performance metrics
- Exhibited strong communication skills, both externally with clients and internally with other Yelp employees
- Organized and efficient in a fast-paced environment
- Consistently achieved/exceeded monthly goals
Account Manager
Red Ventures
01.2022 - 03.2023
- Led client meetings to present and discuss program optimization, execution and marketing best practices
- Managed an internal book of business with oversight, including revenue management, budget planning, monthly updates, heightened financial acumen, among other aspects
- Determined the best creative, content, and campaign strategy through partner collaboration and communication
- Ensured construction of partner campaigns meets requirements
- Brought in over one million in incremental revenue in first 4 months of position.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Performance Coach
Red Ventures
05.2016 - 07.2022
- Increased performance in sales, helped lead ADT Direct to the highest performance seen since business launch
- Launched several initiatives on the business in order to increase sales, with proven success
- Launched a brand new business of Brinks in January of 2021; held partner meetings and gave feedback/development around sales process.
- Applied training techniques to improve performance.
- Developed training programs and preparation protocols.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Retail Manager
Aveda Institute
05.2013 - 04.2016
- Handle all interviewing/hiring of retail staff, holding staff accountable to all daily sales goals, demonstrating Aveda products on guests and students, fundraising for Aveda’s causes, full responsibility of Professional and Retail Inventory, team building and training of retail staff, uphold Service Cycle with staff, give classes on product knowledge to students, staff and guests, building business relationships, solve guest challenges quickly and efficiently, daily report tracking and analyzing, merchandising of retail store, salon and displays.
Education
Bachelor’s Degree -
University of North Carolina At Charlotte
2009
HS Diploma - undefined
Swansboro High School
2006
Skills
Ability to meet and exceed sales goals
Excellent verbal and written communication skills
High attention to detail and organizational skills
Goal-driven
Product Education
Relationship building
Competent with Microsoft programs
Ability to prioritize and meet multiple deadlines in a fast-paced
environment
Ability to quickly assess client situations and configure mutually beneficial value propositions
Solid negotiation skills
Sales Reporting
References
Lindsey Dunham: Director; 803-554-6564
Tabitha Jowett: Senior Account Manager; 336 - 402 - 4779
Timeline
Customer Success Manager
Yelp
05.2023 - Current
Account Manager
Red Ventures
01.2022 - 03.2023
Performance Coach
Red Ventures
05.2016 - 07.2022
Retail Manager
Aveda Institute
05.2013 - 04.2016
Bachelor’s Degree -
University of North Carolina At Charlotte
HS Diploma - undefined
Swansboro High School
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