VIKAS RANA
Mahe
Summary
Competent and dependable housekeeper with experience in private Residences as well as large hotels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant housekeeping manager
SIX SENSES HOTELS & RESORTS "ZIL PASYON” SEYCHELLES
FELICITY
2021.12 - Current
- Restocked room supplies such as facial tissues for personal touch with every job.
- Reviewed and oversaw construction and renovation projects.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Adhered to safety protocols by enforcing proper equipment usage.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Oversaw annual budget to handle supply, labor and maintenance needs.
Acting assistant housekeeping manager
RADISSON BLU HOTELS & RESORTS” FUJAIRAH
FUJAIRAH
2016.09 - 2021.12
- During absence of EHK handling HK department with less guest complaint’s.
- Passed SGS audit in Sep. 2020 with 83% of HK score during the absence of EHK.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Housekeeping supervisor
CROWNE PALAZA AHMEDABAD CITY CENTTRE
AHMEDABAD
2015.01 - 2016.09
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Head Housekeeping Supervisor
TREE OF LIFE RESORTS & SPA
JAIPUR
2014.04 - 2015.12
- Supervise employee in the daily process of cleaning vacant and stay over rooms
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Ensure common areas are clean and represent the standard of the hotel
- Overseeing staff performance on daily basis
- Addressed customer feedback and complaints to maximize satisfaction.
- Schedule shift and arrange for replacement in case of absence
- Attention to detail focus is vital to ensure the highest standards of cleanliness are maintained.
Senior housekeeping attendant
CROWNE PLAZA
DOHA
2012.07 - 2014.02
- PRE - OPENING team member Operations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Work a flexible schedule including days, nights, weekends and holidays
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Housekeeping Attendant / Desk Co
CROWNE PLAZA “PLACE TO MEET, BENGALURU
BENGALURU
2010.07 - 2012.06
Education
Bachelor of Hotel Management - Hospitality Administration And Management
05.2006
Skills
- Safety Practices
- Housekeeping hard skills
- Brand Loyalty
- Staff Training
- Time management skills
- Flexibility
- Attention to detail
- Payroll understanding
- Team Building
- Active Listening
Accomplishments
- High School Passed in 2002 with 1st Div
- Matriculation Passed in 2004 with 2nd Div
- Professional Qualification :
- Four Year Bachelor DEGREE in HOTEL MANAGEMENT from Srinivas collage of Hotel Management (Mangalore)
Certification
- [CROWNE PLAZA DOHA] TRAINING - I CLEAN PROGRAM
- [RADISSON BLU HOTELS AND RESORTS] TRAINING -TRAIN THE TRAINER
- [SIX SENSES HOTELS AND RESORTS] TRAINING - TRAIN THE TRAINER AND HEALTH AND SAFETY.
Additional Information
HOTEL OPRATIONAL PROGRAM SYSTEMS
OPERA, FMC (Food material control), ADACO, ESCAPE, OASYS and HOTEL TOOL KIT.
Languages
Hindi
Native language
English
Upper intermediate
B2
PERSONAL DETAILS
- Passport No : U0662060
- Date Of Birth : 14th April 1987
- Nationality : Indian
- Marital Status : Married
- Blood Group : O +ve
Timeline
Assistant housekeeping manager - SIX SENSES HOTELS & RESORTS "ZIL PASYON” SEYCHELLES
2021.12 - Current
Acting assistant housekeeping manager - RADISSON BLU HOTELS & RESORTS” FUJAIRAH
2016.09 - 2021.12
Housekeeping supervisor - CROWNE PALAZA AHMEDABAD CITY CENTTRE
2015.01 - 2016.09
Head Housekeeping Supervisor - TREE OF LIFE RESORTS & SPA
2014.04 - 2015.12
Senior housekeeping attendant - CROWNE PLAZA
2012.07 - 2014.02
Housekeeping Attendant / Desk Co - CROWNE PLAZA “PLACE TO MEET, BENGALURU
2010.07 - 2012.06
SRINIVAS COLLEGE OF HOTEL MANAGEMENT - Bachelor of Hotel Management, Hospitality Administration And Management
- [CROWNE PLAZA DOHA] TRAINING - I CLEAN PROGRAM
- [RADISSON BLU HOTELS AND RESORTS] TRAINING -TRAIN THE TRAINER
- [SIX SENSES HOTELS AND RESORTS] TRAINING - TRAIN THE TRAINER AND HEALTH AND SAFETY.
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