VIKAS RANA

Work History

Assistant housekeeping manager

SIX SENSES HOTELS & RESORTS "ZIL PASYON” SEYCHELLES

FELICITY

12.2021 - Current

Restocked room supplies such as facial tissues for personal touch with every job.
Reviewed and oversaw construction and renovation projects.
Developed and oversaw budgets for facilities and worked within cost restraints.
Ordered, maintained and distributed supplies and inventory.
Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Trained and mentored all new personnel to maximize quality of service and performance.
Adhered to safety protocols by enforcing proper equipment usage.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Managed laundry sorting, washing, drying, and ironing.
Completed schedules, shift reports, and other business documentation.
Increased employee performance through effective supervision and training.
Evaluated employee performance and developed improvement plans.
Worked with front desk to respond promptly to all guest requests.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Conducted regular room inspections to verify compliance with housekeeping standards.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Oversaw annual budget to handle supply, labor and maintenance needs.

Acting assistant housekeeping manager

RADISSON BLU HOTELS & RESORTS” FUJAIRAH

FUJAIRAH

09.2016 - 12.2021

During absence of EHK handling HK department with less guest complaint’s.
Passed SGS audit in Sep. 2020 with 83% of HK score during the absence of EHK.
Proved successful working within tight deadlines and a fast-paced environment.
Worked effectively in fast-paced environments.
Gained extensive knowledge in data entry, analysis and reporting.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Worked well in a team setting, providing support and guidance.
Developed and maintained courteous and effective working relationships.
Skilled at working independently and collaboratively in a team environment.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Passionate about learning and committed to continual improvement.
Learned and adapted quickly to new technology and software applications.

Housekeeping supervisor

CROWNE PALAZA AHMEDABAD CITY CENTTRE

AHMEDABAD

01.2015 - 09.2016

Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Completed schedules, shift reports, and other business documentation.
Evaluated employee performance and developed improvement plans.
Trained and mentored all new personnel to maximize quality of service and performance.
Placed orders for housekeeping supplies and guest toiletries.
Restocked room supplies such as facial tissues for personal touch with every job.
Worked with front desk to respond promptly to all guest requests.
Communicated repair needs to maintenance staff.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Head Housekeeping Supervisor

TREE OF LIFE RESORTS & SPA

JAIPUR

04.2014 - 12.2015

Supervise employee in the daily process of cleaning vacant and stay over rooms
Managed laundry sorting, washing, drying, and ironing.
Trained and mentored all new personnel to maximize quality of service and performance.
Communicated repair needs to maintenance staff.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Ensure common areas are clean and represent the standard of the hotel
Overseeing staff performance on daily basis
Addressed customer feedback and complaints to maximize satisfaction.
Schedule shift and arrange for replacement in case of absence
Attention to detail focus is vital to ensure the highest standards of cleanliness are maintained.

Senior housekeeping attendant

CROWNE PLAZA

DOHA

07.2012 - 02.2014

PRE - OPENING team member Operations.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Work a flexible schedule including days, nights, weekends and holidays
Developed strong communication and organizational skills through working on group projects.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Exercised leadership capabilities by successfully motivating and inspiring others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Self-motivated, with a strong sense of personal responsibility.

Housekeeping Attendant / Desk Co

CROWNE PLAZA “PLACE TO MEET, BENGALURU

BENGALURU

07.2010 - 06.2012

Summary

Overview

Work History

Assistant housekeeping manager

Acting assistant housekeeping manager

Housekeeping supervisor

Head Housekeeping Supervisor

Senior housekeeping attendant

Housekeeping Attendant / Desk Co

Education

Bachelor of Hotel Management - Hospitality Administration And Management

Skills

Accomplishments

Certification

Additional Information

Languages

PERSONAL DETAILS

Timeline

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