Viktoriya Rusev
Spartanburg
Summary
Dedicated and dependable employee with a strong background in operating cash registers, stocking inventory, and delivering exceptional customer service. Highly organized, proactive, and punctual, excelling in team environments. A motivated and personable customer service professional aiming to utilize outstanding communication and problem-solving abilities to offer exceptional support and service. Skilled in addressing customer inquiries, enhancing satisfaction, and contributing to overall team success.
Overview
5
5
years of professional experience
Work History
EMT-Basic
SEMS
Spartanburg
05.2025 - 08.2025
- Provided emergency medical support during transport to healthcare facilities.
- Monitored patient vital signs and documented changes accurately.
- Collaborated with healthcare teams to ensure optimal patient care.
TARGET PRESENTATION EXPERT
TARGET
05.2024 - 02.2025
- AS A TARGET PRESENTATION EXPERT, RESPONSIBLE FOR ENSURING THE SALES FLOOR'S VISUAL APPEAL AND ORGANIZATION BY IMPLEMENTING PLANOGRAMS, MANAGING SIGNAGE, AND MAINTAINING INVENTORY ACCURACY ACROSS MULTIPLE DEPARTMENTS.
- DEMONSTRATED ABILITY TO ENHANCE THE CUSTOMER SHOPPING EXPERIENCE THROUGH EFFECTIVE PRODUCT PLACEMENT, TIMELY MERCHANDISE TRANSITIONS, AND STRONG ATTENTION TO DETAIL.
- VISUAL MERCHANDISING EXECUTED PLANOGRAMS BY PLACING PRODUCTS ON SHELVES AND DISPLAYS TO MEET VISUAL STANDARDS, ENSURING PRODUCTS WERE PROPERLY FACED AND ALIGNED TO MAXIMIZE VISUAL APPEAL.
- SIGNAGE MANAGEMENT: UPDATED AND PLACED PROMOTIONAL AND INFORMATIONAL SIGNAGE ON THE SALES FLOOR, ENSURING CLARITY AND VISIBILITY FOR CUSTOMERS.
- MERCHANDISE TRANSITIONS: COORDINATED THE EFFICIENT TRANSITION OF NEW MERCHANDISE, INCLUDING REMOVING OUTDATED STOCK AND SETTING UP NEW DISPLAYS FOR SEASONAL CHANGES OR SPECIAL PROMOTIONS.
- INVENTORY ACCURACY CONDUCTED REGULAR STOCK CHECKS. REPLENISHED SHELVES AS NECESSARY. AND MAINTAINED OPTIMAL PRODUCT LEVELS WHILE REDUCING THE RISK OF OVERSTOCKING OR STOCKOUTS.
- GUEST SERVICE: ASSISTED CUSTOMERS BY ANSWERING PRODUCT-RELATED INQUIRIES. HELPING LOCATE ITEMS AND ENSURING A POSITIVE SHOPPING EXPERIENCE.
- BACKROOM OPERATIONS ORGANIZED BACKSTOCK AREAS TO FACILITATE EASY ACCESS TO MERCHANDISE AND SUPPORTED INVENTORY ROTATION TO ENSURE PRODUCT FRESHNESS AND AVAILABILITY.
- KEY SKILLS: STRONG ATTENTION TO DETAIL AND ABILITY TO FOLLOW MERCHANDISING GUIDELINES, EXCELLENT ORGANIZATIONAL AND TIME-MANAGEMENT SKILLS, PHYSICAL STAMINA FOR LIFTING AND HANDLING MERCHANDISE, BASIC PROFICIENCY IN USING COMPUTER SYSTEMS FOR PLANOGRAMS AND INVENTORY MANAGEMENT, EFFECTIVE COMMUNICATION SKILLS FOR TEAM COLLABORATION AND CUSTOMER INTERACTION
SALES ASSOCIATE CUSTOMER SERVICE SPECIALIST
CHICK-FIL-A DUNCAN
08.2023 - 12.2023
- ASSISTED CUSTOMERS IN SELECTING PRODUCTS, PROVIDING RECOMMENDATIONS BASED ON INDIVIDUAL NEEDS
- PROCESSED TRANSACTIONS QUICKLY AND ACCURATELY, MAINTAINING A HIGH LEVEL OF CUSTOMER SATISFACTION.
- HANDLED CUSTOMER INQUIRIES AND RESOLVED ISSUES REGARDING PRODUCT AVAILABILITY, PRICING, AND STORE POLICIES.
- MAINTAINED A CLEAN AND ORGANIZED STORE ENVIRONMENT, ENSURING A POSITIVE DINNING EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
INGLES SPARTANBURG
03.2020 - 08.2022
- DELIVERED EXCEPTIONAL CUSTOMER SUPPORT BY ADDRESSING INQUIRIES, TROUBLESHOOTING ISSUES, AND ENSURING CUSTOMER SATISFACTION.
- MANAGED A HIGH VOLUME OF CALLS, CASH REGISTER PERSONNAL WHILE MAINTAINING A POSITIVE AND PROFESSIONAL DEMEANOR.
- RESOLVED PRODUCT OR SERVICE-RELATED COMPLAINTS, ENSURING TIMELY AND SATISFACTORY RESOLUTION.
- PROCESSED ORDERS, RETURNS, AND EXCHANGES, ENSURING ACCURACY AND ADHERENCE TO COMPANY POLICIES.
- COLLABORATED WITH TEAM MEMBERS AND OTHER DEPARTMENTS TO ENSURE EFFICIENT SERVICE DELIVERY AND ENHANCE CUSTOMER EXPERIENCE
Education
EMT
SPARTANBURG COMMUNITY COLLEGE
Spartanburg, SC 05.2025 - 08.2025
High School -
PennFoster
Scranton, PASkills
- STRONG ATTENTION TO DETAIL AND ABILITY TO FOLLOW MERCHANDISING GUIDELINES
- EXCELLENT ORGANIZATIONAL AND TIME-MANAGEMENT SKILLS
- PHYSICAL STAMINA FOR LIFTING AND HANDLING MERCHANDISE
- BASIC PROFICIENCY IN USING COMPUTER SYSTEMS FOR PLANOGRAMS AND INVENTORY MANAGEMENT
- EFFECTIVE COMMUNICATION SKILLS FOR TEAM COLLABORATION AND CUSTOMER INTERACTION
- Strong verbal communication skills
- Dedicated work ethic
- Commitment to achieving excellence
- Passion for helping others
- Ability to multitask
- Eagerness to learn
- Quick decision-making skills
- Consistent professionalism
- Enthusiasm for acquiring new skills
- Proficient in promptly addressing customer concerns
- Excellent verbal and written skills
- Quick to identify customer needs
- Competent in managing multiple tasks
- Experienced in handling and de-escalating customer complaints
- Skilled in CRM systems
- Proficient in MS Office
- Thrives in dynamic, team-oriented environments
- Quick learner
- Easily builds rapport with coworkers
- Strong teamwork abilities
- Excellent listening skills
- Adaptable to change
- Checkout monitoring
- Identification verification
- Handling guest inquiries
- Managing loyalty program administration
- Customer loyalty initiatives
- Focus on customer retention
- Maintaining sales floor sanitation
- Processing refunds and exchanges
- Patient monitoring
- Emergency response
- Medical documentation
- Vital signs assessment
- Healthcare collaboration
- Customer relationship management
- Inventory management
Timeline
EMT-Basic
SEMS
05.2025 - 08.2025
EMT
SPARTANBURG COMMUNITY COLLEGE
05.2025 - 08.2025
TARGET PRESENTATION EXPERT
TARGET
05.2024 - 02.2025
SALES ASSOCIATE CUSTOMER SERVICE SPECIALIST
CHICK-FIL-A DUNCAN
08.2023 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
INGLES SPARTANBURG
03.2020 - 08.2022
High School -
PennFoster