Vinchanza Desnousse
Seyhelles
Summary
Driven professional with a proven track record in customer service and payment processing. Excelled in enhancing guest experiences and streamlining financial transactions, demonstrating exceptional teamwork and computer skills. Achieved consistent positive feedback through adaptability and a focus on efficiency.
Overview
10
10
years of professional experience
Work History
Guest Service Agent
Air Seychelles
05.2018 - Current
- Assisted guests with check-ins and any additional services needed.
- Ensured compliance with all safety regulations
- Responded to incoming guests, telephone calls, and inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Maintained consistent positive customer feedback.
Shop Assistant
Antigone Book Store
06.2017 - 08.2017
- Greeted customers entering store and offered assistance with requirements.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Completed daily tasks accurately and on-time to support shop needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Opening and Closing of shop.
- Balancing of cash at the end of shift.
- Banking of cash.
Part Time
Immigration Division
06.2016 - 09.2016
- Answering of telephone calls.
- Processing of application form
- Filling companies files.
- Photocopying and scanning of documents.
Part Time Assistant Accountant
Chem Plus
12.2014 - 12.2014
- Raising of invoices to be sent to clients including calculation of VAT
- Assisting with VAT Return by completing and submitting the VAT form to Seychelles Revenue Commission.
- Stock taking-counting the stock to ensure it matches our records
- Recording the cheque and cash to deposit at the bank.
- Raising the cheque for payment to client.
Business School Intern
Agency For Social Protection
01.2014 - 02.2014
- Worked in three departments; Benefits, Payment and Carer Section
- Filling Social Security files and categorize payee according to the standards set by the agency.
- Keeping correspondence through emails and letters with companies to organize social security payments and employee entitlements.
- Book keeping accounts for Social Security payments.
- Answering telephone calls from clients and companies with regards to benefits, and carer organization.
- Documents processing (photocopy, scanning and printing) in a timely manner.
- Assisting the Social Protection Agency to conduct site visits to carers in homes.
- Manning the cashier payment desks, organizing payment slips and assist in coordinating carers.
- Various generic Secretarial duties.
Education
Office Management And Administration
Seychelles Business School Academy
Seychelles2014
I.G.S.E -
Pointe Larue Segondary School
Seychelles2012
Skills
- Team player mentality
- Guest communication
- Patience and composure
- Customer Service
- Computer Skills
- Documentation And Reporting
- Payment Processing
- Information Protection
- Time Management
- Multitasking
- Adaptability
- Professionalism
- SABRE/ALTEA/AS CONNECT System
Languages
Creole
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Guest Service Agent
Air Seychelles
05.2018 - Current
Shop Assistant
Antigone Book Store
06.2017 - 08.2017
Part Time
Immigration Division
06.2016 - 09.2016
Part Time Assistant Accountant
Chem Plus
12.2014 - 12.2014
Business School Intern
Agency For Social Protection
01.2014 - 02.2014
Office Management And Administration
Seychelles Business School Academy
I.G.S.E -
Pointe Larue Segondary School
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