D. MALATHI
CHENNAI ,TAMIL NADU
Summary
I would like to work in an organization that will give me a platform to utilize my technical skills and enrich my knowledge in the process to help in corporate growth with my initiative and managerial skills and to excel in the dynamic corporate environment without overlooking basic values of life
Overview
8
8
years of professional experience
Work History
Customer Support Executive
VM SUPER SHOPPING
Chennai , Tamil Nadu
06.2022 - 09.2024
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Graduate Apprentice Trainee
TATA COMMUNICATION
10.2016 - 03.2018
- Routine system, health checks up in all the nodes
- CDR backup and maintenance for all the nodes
- Co-ordination with Cross functional teams for PRI/POI related issues
- CDR pushing, connectivity to NOC for alarm monitoring, data maintenance are done through DCN Network consists of 3 Cisco switches
- Handling and analyzing network complaints
- POI and PRI report analyzing
- Streaming salary upload process in system and disbursement
- Developing process for selling services and products to existing clients
Education
BE - Electronics and Communication Engineering
Anna University (Vel tech Multi Tech Dr.SR Dr.RR College of Engineering)
01.2016
Skills
- MS Office
- Data Analytics
- Problem Solving
- Financial Reporting
- Forecasting
- Typing in English
- Ability to Plan and Organize Work
- Ability to Work Consistently in Team Structure
- Ability to Make Sound Decisions
- Customer service
- Product recommendations
Languages
- Tamil
- English
Disclaimer
I hereby assure you that all the information furnished above are true to my knowledge and belief.
Roles And Responsibilities
- Routine system, health checks up in all the nodes
- CDR backup and maintenance for all the nodes.
- Co-ordination with Cross functional teams for PRI/POI related issues.
- CDR pushing, connectivity to NOC for alarm monitoring, data maintenance are done through DCN Network consists of 3 Cisco switches.
- Handling and analyzing network complaints
- POI and PRI report analyzing
- Streaming salary upload process in system and disbursement.
- Developing process for selling services and products to existing clients.
Personal Information
- Spouse's Name: Vinoth Kumar
- Date of Birth: 12/27/94
- Gender: Female
- Nationality: Indian
Timeline
Customer Support Executive
VM SUPER SHOPPING
06.2022 - 09.2024
Graduate Apprentice Trainee
TATA COMMUNICATION
10.2016 - 03.2018
BE - Electronics and Communication Engineering
Anna University (Vel tech Multi Tech Dr.SR Dr.RR College of Engineering)