Adept at enhancing office operations, I excelled as a Front Office Personnel at Constance Ephelia Resort, where my keen listening skills and proficient file organization streamlined communication and improved client satisfaction. My proactive approach to problem-solving and effective time management led to a notable enhancement in team efficiency and the successful training of new staff. Handles multiple tasks in a fast paced working environment competently
Hi, I’m
Viola Nyabadza
Mahe,Victoria
Summary
Overview
13
years of professional experience
Work History
J A Echanted Island Resort
Villa Host (Butler)
03.2025 - Current
Job overview
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
Constance Ephelia Resort
Front Office Receptionist
02.2023 - 02.2025
Job overview
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Provided training support for new hires, contributing to their successful integration into the team environment.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
King Solomon Hotel
Front Office Team Leader
10.2021 - 02.2023
Job overview
- Coordinated with maintenance teams to address facility issues promptly, reducing downtime in affected rooms or areas.
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Assisted in planning events such as conferences or weddings, ensuring seamless coordination between all parties involved.
- Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
- Improved communication between departments by implementing effective communication strategies and regular meetings.
- Resolved guest issues professionally, maintaining a high level of customer satisfaction despite challenges.
Rainbow Towers
Front Desk Receptionist
01.2012 - 03.2019
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Chinhoyi University of Science And Technology Zimbabwe
Bachelor Of Science Honours Degree from Hospitality And Tourism
10.2014
University Overview
Skills
- Customer Service
- Excellent Communication
- Cash handling Skills
- Computer Skills
- Problem Solving
- Active Listening
- Multitasking
- Time Management
- Team Work
- Customer Service
Accomplishments
Accomplishments
Served and Successfully Accommodated 200 +Guests
Software knowledge
Software knowledge
Opera PMS
Pan Hospitality
Opera Cloud
At your wish
POS System
Protel
Languages
English
Advanced (C1)
Timeline
Villa Host (Butler)
J A Echanted Island Resort
03.2025 - Current
Front Office Receptionist
Constance Ephelia Resort
02.2023 - 02.2025
Front Office Team Leader
King Solomon Hotel
10.2021 - 02.2023
Front Desk Receptionist
Rainbow Towers
01.2012 - 03.2019
Chinhoyi University of Science And Technology
Bachelor Of Science Honours Degree from Hospitality And Tourism
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