VIOLA NYARADZO NYABADZA
Front Desk Receptionist/Cashier
Victoria,Seychelles
Summary
A well accomplished customer service agent and cashier who articulate herself appropriately to the guests for exceptional satisfaction.
I have more than 6years of experience directly using cloud,Ms Word, Excel Access,Outlook, Publisher, Power Point,Opera Cloud Reservation System, Internet use and Micros POS Systems. I have a methodical customer focused approach to work and have a strong drive to see things to completion.
Have earned trust with previous companies when it comes to handling money.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist/Cashier
Constance Ephelia Resort
Mahe, Seychelles
02.2023 - Current
- Awarded top reservation top seller of services and promotion services
- Achieved to record all complaints during bookings for easy follow up by management
- Full articulate when passing information to guest by either phone calls or physical approach
- Handling of petty cash and sending confirmation details to customers when payment is done
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Operated exchange of foreign currency transactions for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
King Solomon Hotel Zimbabwe
Harare, Zimbabwe
10.2021 - 02.2023
- 100 percent guests registration satisfaction and relying on crucial information for their stay
- Department checks to accounts office for complilation
- Daily feedback collection and reporting of issues as they arise
- Making reservations, quotations, cash handling and sending invoices
Receptionist
Rainbow Towers Hotel Zimbabwe
Harare, Zimbabwe
01.2015 - 03.2019
- Delivering outstanding customer service to guests by planning and coordinating all activities for guests
- Giving customer's feedback and information to managers
- Using software to track reservations information to managers
- Following all work financial and security regulations and organization
Education
Bachelor Of Science Honors Degree - Hospitality And Tourism
Chinhoyi University of Technology
Chinhoyi -Zimbabwe 08.2010 -
Skills
Team work
POS Systems
Processing PaymentsOpera cloudAt Your WishAttention to detail
Problem solvingCall Routing
Cash Handling
Customer Service
Hospitality best practices
Timeline
Front Desk Receptionist/Cashier
Constance Ephelia Resort
02.2023 - Current
Front Desk Receptionist
King Solomon Hotel Zimbabwe
10.2021 - 02.2023
Receptionist
Rainbow Towers Hotel Zimbabwe
01.2015 - 03.2019
Bachelor Of Science Honors Degree - Hospitality And Tourism
Chinhoyi University of Technology
08.2010 -