Virginia McCray

• Provide guidance to providers of our members during the claims process, assisting them in filing claims accurately and efficiently

• Proficiently use 25+ system applications to assist providers with multiple members’ claims submission , processing, status, review and appeals. I also, assist providers with their patients’ benefits and eligibility verifications.

• Provide exceptional customer service to providers and provider representatives addressing inquiries and resolving issues in a timely and professional manner

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Communicated with clients to understand property needs and preferences.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Advised clients on market conditions and property value for informed decision-making.
• Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
• Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
• Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
• Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
• Presented purchase offers to sellers for consideration.
• Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
• Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
• Reviewed market research data and changed sales plans accordingly.
• Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Developed extensive network of referral partners to source new mortgage loan opportunities.
• Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.