Virginia Rainey
Columbia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bank Representative
Community Bank
10.2020 - 06.2023
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained compliance with bank policies, conducting thorough verification of client information.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed high-volume cash handling responsibilities while maintaining accuracy and security standards.
Shift Manager
AFEES
08.2016 - 09.2019
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Assembly Line Worker
Coty US
01.2012 - 06.2016
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
Senior Customer Service Representative
GC Services Call Center
07.2007 - 06.2010
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Westover High School
Fayetteville, NC06.1997
Skills
- Financial product knowledge
- Cash handling expertise
- Microsoft expert
- Staff Management
- De-Escalation Techniques
- Staff education and training
- Customer Relationship Management (CRM)
- Team Development
Certification
- Certified Real Estate Agent, Academy of Real Estate of El Paso
09/22-10/22
Timeline
Bank Representative
Community Bank
10.2020 - 06.2023
Shift Manager
AFEES
08.2016 - 09.2019
Assembly Line Worker
Coty US
01.2012 - 06.2016
Senior Customer Service Representative
GC Services Call Center
07.2007 - 06.2010
High School Diploma -
Westover High School
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