Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivian Stradford

Lancaster

Summary

Dynamic customer service professional with a proven track record, excelling in relationship building and conflict resolution. Adept at utilizing CRM software to enhance operational efficiency and ensure customer satisfaction. Recognized for implementing effective training programs that improved team performance and engagement.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Fls Connect
05.2025 - 07.2025
  • Engaged with potential donors to build relationships and promote fundraising initiatives.
  • Supported tracking of donations and maintaining accurate records of donor interactions.
  • Participated in training sessions to improve fundraising techniques and organizational knowledge.

Customer Service Champion

Everise
12.2024 - 04.2025
  • Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Managed order processing using CRM software, streamlining tasks for efficiency.
  • Resolved customer complaints professionally, fostering positive relationships and loyalty.
  • Provided product information and recommendations, addressing needs effectively.

Store Manager

Its Fashion
01.2019 - 10.2022
  • Managed daily store operations, ensuring efficient workflow and optimal customer service.
  • Trained and guided staff on company policies, enhancing team performance and productivity.
  • Implemented inventory management systems, improving stock accuracy and turnover rates.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.

Store Manager

Citi Trends
10.2017 - 01.2020
  • Developed visual merchandising displays, increasing product visibility and customer engagement.
  • Resolved customer complaints promptly, fostering a positive shopping experience.
  • Conducted regular staff meetings to communicate goals and promote teamwork among employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

No Degree -

Colorado Technical University
Colorado Springs, CO

Lancaster High School
Lancaster, SC
05-2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Computer proficiency
  • Call center operations
  • Professional telephone demeanor
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Fls Connect
05.2025 - 07.2025

Customer Service Champion

Everise
12.2024 - 04.2025

Store Manager

Its Fashion
01.2019 - 10.2022

Store Manager

Citi Trends
10.2017 - 01.2020

No Degree -

Colorado Technical University

Lancaster High School

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Vivian Stradford