Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vivianna Acevedo

Summerville

Summary

Dynamic and results-driven professional with extensive experience at Pedro Mexican Grill, excelling in team training and management. Proven ability to enhance workflow efficiency and customer satisfaction through effective crew coordination and process improvements. Strong multitasking skills complemented by a commitment to service excellence and operational management.

Developed strong leadership and organizational abilities in fast-paced hospitality environment, looking to transition into new field. Skilled at team management and operational efficiency, with focus on delivering outstanding customer service. Ready to leverage versatile skills to contribute effectively in new professional setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Manager

Pedro Mexican Grill
05.2023 - Current
  • Supervised daily operations, ensuring high standards of service and customer satisfaction.
  • Trained and mentored new staff on service protocols and menu knowledge.
  • Developed and implemented process improvements to enhance workflow efficiency.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.
  • Resolved customer complaints promptly, fostering a positive dining experience.

Server

Buffalo Wild Wings
12.2022 - 05.2023
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to coordinate accurate order preparation and presentation.
  • Trained new server staff on menu knowledge and service protocols.
  • Implemented suggestions for improving workflow, enhancing guest satisfaction rates.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Host

Hooters Restaurant
12.2021 - 10.2022
  • Greeted and seated guests promptly, enhancing overall dining experience.
  • Managed reservations efficiently, optimizing table turnover rates.
  • Communicated wait times clearly, ensuring guest satisfaction and expectations management.
  • Assisted in training new hosts, fostering teamwork and service excellence.
  • Resolved customer inquiries and concerns professionally.

Education

No Degree - Medical Assistant

Southeastern College
North Charleston, SC
12-2025

High School Diploma -

Fort Dorchester High School
North Charleston, SC
05-2022

Skills

  • Operating system management
  • Team Training
  • Management
  • Load balancing

Certification

  • CMA - Certified Medical Assistant

Timeline

Server/Manager

Pedro Mexican Grill
05.2023 - Current

Server

Buffalo Wild Wings
12.2022 - 05.2023

Host

Hooters Restaurant
12.2021 - 10.2022

No Degree - Medical Assistant

Southeastern College

High School Diploma -

Fort Dorchester High School

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Vivianna Acevedo