Vlad Kuzmenko
Inman
Summary
Aspiring Information Technology professional pursuing a Bachelor of Science in IT. Highly dependable with hands-on experience in Windows device deployment, system optimization, and technical troubleshooting. Proven ability to resolve ongoing hardware and software issues while maintaining system safety and performance. Skilled in customer service coordination and end-user support, with a strong academic foundation in Active Directory, DHCP configuration, and virtualization. Seeking an entry-level Help Desk or IT Support role to apply technical skills and continue professional growth in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Service Technician
Mills Auto Group
Greenville, South Carolina
09.2023 - Current
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Installed new systems according to manufacturer specifications.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
Help Desk
Southern Estates
Spartanburg, SC
11.2025 - 02.2026
- Provisioned and deployed new Windows devices, ensuring all systems met organizational standards for performance and security.
- Diagnosed and resolved ongoing hardware and software technical issues, minimizing downtime for end-users.
- Optimized system configurations to enhance device speed and reliability across the office network.
- Managed vendor communications, frequently contacting customer service representatives and external support to facilitate hardware repairs and software licensing updates.
- Delivered comprehensive technical support, addressing daily help desk tickets ranging from network connectivity to application troubleshooting.
Crew Chief
Discount Tire
Spartanburg, SC
01.2023 - 09.2023
- Managed daily operations of team members to ensure efficient and successful completion of tasks.
- Organized and coordinated crew schedules to maximize productivity.
- Trained new personnel on proper procedures for the work task.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service to all patrons.
- Assisted customers with menu selections based on their preferences.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2022
Bachelor's Degree - Cyber Security
ECPI University
Greenville, SC06-2026
Skills
- Quality Assurance
- Preventive Maintenance
- Equipment Troubleshooting
- Work Documentation
- Technical Support
- Customer Service
- Expertise in installations
- Hand tool knowledge
- Installation and Repair
- Attention to Detail
- Service Reports
- Flexible and Adaptable
- Maintenance and repair
- Problem and Issue Resolution
- Testing and evaluation
- Equipment Inspection
- Inventory Management
- Troubleshooting skills
- Mechanical abilities
- Valid Driver's License
- Heavy Lifting
- System Installation
- Attention to detail
- Installation and repair
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Documentation and reporting
- Professional and courteous
- Analytical thinking
- Customer relationship management
Custom
true
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Help Desk
Southern Estates
11.2025 - 02.2026
Service Technician
Mills Auto Group
09.2023 - Current
Crew Chief
Discount Tire
01.2023 - 09.2023
High School Diploma -
Penn Foster Career School
Bachelor's Degree - Cyber Security
ECPI University