Waheedah Arraoof
Spartanburg
Summary
Experienced supervisor and manager with a focus on optimizing team performance and achieving operational goals. Skilled in training and mentoring staff, resulting in improved employee engagement and retention. Adept at analyzing data to inform decision-making and enhance workflow efficiency. Committed to delivering measurable results through effective leadership and management practices.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Part Time Supervisor
UPS Ground
Spartanburg
07.2018 - Current
- Oversaw all outbound operational areas, optimizing processes for better performance.
- Supervised air operations, both on-site and off-site, to uphold quality control standards.
Coordinator
TJ Maxx
New York
08.2013 - 04.2017
- Coordinated store operations and ensured compliance with company policies.
- Implemented visual merchandising strategies to improve product presentation.
- Coordinated store operations to enhance customer experience and satisfaction.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Assisted in training new team members on company policies and procedures.
Bartender
Katra Lounge
New York
10.2011 - 05.2013
Inventory Specialist
RGIS
New York
12.2011 - 03.2013
- Trained and managed inventory counts with handheld scanners and specialized software to streamline processes.
- Educated new team members on inventory processes and procedures to enhance operational efficiency.
- Conducted inventory counts at multiple retail stores in NYC to ensure accuracy and consistency.
Shoe Sales/Sales Associate
JCPENNEY
New York
04.2010 - 11.2011
- Guided customers in product selection to meet their needs.
- Delivered customer service support to enhance shopping experience.
- Addressed customer complaints and issues to ensure satisfaction.
- Collaborated with team members to enhance customer service.
- Processed customer transactions efficiently at the register.
Department Supervisor
BABIES R US
06.2009 - 12.2010
- Supervised daily operations and staff activities in a busy retail environment.
- Oversaw incoming and outgoing orders, ensuring accurate inventory management and timely supply flow.
- Implemented visual merchandising goals and strategies to enhance product presentation in-store.
- Delivered customer service by assisting shoppers with inquiries and guiding product selection to enhance shopping experience.
- Processed transactions at checkout, ensuring efficiency and accuracy to maintain high customer satisfaction.
- Assigned TEALS responsibilities to cashiers for effective task distribution.
Office Manager
Boys & Girls Harbor
New York
12.2003 - 04.2009
- Managed daily office operations and ensured smooth workflow for staff.
- Coordinated scheduling and logistics for meetings and events at the organization.
- Maintained accurate records and organized documentation for compliance purposes.
Sales Associate (fly team)
OLD NAVY
New York
08.2001 - 03.2003
- Greeted customers and delivered exceptional service to enhance shopping experience.
- Worked with fellow sales team members to achieve group targets.
- Traveled to various Old Navy stores to replenish inventory and prepare store for opening.
- Supported overnight replenishment team in efficiently stocking merchandise to ensure product availability.
Hostess/waitress
Cosi inc
New York
09.2000 - 01.2002
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Provided menu information and answered guest inquiries effectively.
- Handled reservations and managed waitlists using Cosi's reservation system.
Education
Associates Degree - Business Administration and Management
Plaza College
Queens, NY12-2013
Skills
- Inventory management
- Inventory control
- Workflow management
- Data accuracy
- Customer service
- Meeting facilitation
- Staff training
- Operations management
- Problem solving
- Time management
- Task prioritization
- Detail orientation
- Adaptability
- Flexibility and adaptability
- Excel
- Ms Word
- Outlook
- Effective communication
Retail Experience
- Coordinator, TJ Maxx, New York, NY, 08/01/13, 04/01/14
- Inventory Specialist, RGIS, New York, NY, 12/01/11, 03/01/13, Traveled to various retail stores throughout NYC counting inventory, Trained new employees on how to use inventory machines
- Shoe Sales/Sales Associate, JCPENNEY, New York, NY, 04/01/10, 11/01/11, Customer Service, Stocked and displayed women and children shoes., Built customer base through friendly, attentive service., Answered questions and resolved customer complaints and problems., Cashier
- Department Supervisor, BABIES R US, 06/01/09, 12/01/10, Supervised a team of twelve., Managed all incoming and outgoing orders for that department., Met weekly with general manager regarding sales goals., Customer Service, Checkout, Assigned teams to cashiers
- Sales Associate (fly team), OLD NAVY, New York, NY, 08/01/01, 03/01/03, Overnight replenishment team., Traveled to various Old Navy stores replenishing the store before opening time, Visual work, Customer service
Certification
- Hazmat Auditor (UPS Ground)
- Security Threat Assessment, South Carolina State, Issued TSA
- Responsible Management Person (UPS RPM)
Timeline
Part Time Supervisor
UPS Ground
07.2018 - Current
Coordinator
TJ Maxx
08.2013 - 04.2017
Inventory Specialist
RGIS
12.2011 - 03.2013
Bartender
Katra Lounge
10.2011 - 05.2013
Shoe Sales/Sales Associate
JCPENNEY
04.2010 - 11.2011
Department Supervisor
BABIES R US
06.2009 - 12.2010
Office Manager
Boys & Girls Harbor
12.2003 - 04.2009
Sales Associate (fly team)
OLD NAVY
08.2001 - 03.2003
Hostess/waitress
Cosi inc
09.2000 - 01.2002
Associates Degree - Business Administration and Management
Plaza College