Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wallis Lacey Jr

Columbia

Summary

Innovative IT professional with extensive experience in managing IT infrastructure and cybersecurity initiatives. Skilled in project management, budget oversight, and vendor relations, delivering measurable improvements in operational efficiency and security protocols.

Overview

21
21
years of professional experience

Work History

Information Technology Manager

Concrete Supply Co
Charlotte
04.2018 - 07.2025
  • Oversaw IT infrastructure and systems to enhance Concrete Supply Co operations.
  • Analyzed system performance to identify areas for improvement and upgrades.
  • Developed and maintained company data backup and recovery processes.
  • Collaborated with vendors to ensure optimal hardware and software procurement.
  • Oversaw cybersecurity measures to protect company information assets securely.
  • Evaluated emerging technologies and provided recommendations on their implementation into current infrastructure.
  • Monitored network performance and identified potential areas of improvement.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Globally managed several satellite Plant and Sales locations, maintaining secure and operational corporate infrastructure.
  • Devised implementation plans and performed cost-benefit and ROI analyses.
  • Performed user acceptance testing on newly developed systems prior to deployment in production environment.
  • Taught and supervised team employees, coaching, motivating, and disciplining to optimize results.
  • Designed, created and maintained databases for various applications used by the organization.
  • Created disaster recovery plans to ensure business continuity in case of system failure or data loss.
  • Administered and maintained information technology budget
  • Oversaw inventory records for all IT equipment including computers, printers, scanners.
  • Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Supervised lifecycle processes pertaining to IT framework.

Network Engineer

YMCA of Greater Charlotte
Charlotte
03.2016 - 04.2018
  • Manage, design, maintain, and secure all networking systems.
  • Monitor and maintain network communications infrastructure, all related network equipment, cabling, MPLS circuits, and wireless connections.
  • Support and maintain Microsoft Exchange 2016, 2013, and 2010, SharePoint, IIS, Remote Desktop Services Farm, SQL, and EMC Storage environments.
  • Support Failover Clustering and Load Balancing.
  • Develop and execute system updates and upgrades.
  • Monitor, maintain, and develop YMCA communications and computer policies.
  • Write development plans, budgets, and project completion schedules.
  • Oversaw management of call center software and hardware for optimal performance.
    Developed recording and reporting policies to maintain data integrity and transparency.
  • Manage Office 365 administration, manage Active Directory for 4,000+ users.
  • Manage Security Servers and Systems for 19 locations & Parking Deck.
  • Manage Contractors, Vendors, Offsite Employees.
  • Delegate and Assign work to Helpdesk staff, provide support when needed.
  • Ensure adherence to HIPAA and PCI compliance standards.
  • Administer Office 365, Exchange Online, and Active Sync.
  • Manage Azure Active Directory and Cloud Apps.
  • Manage ForitWeb & FortiGate firewalls and VPN's.
  • Contributed to the implementation and support of SNMP monitoring software and other network monitoring tools.
  • Guided network users on hardware specifications, configurations, and limitations.

IT Architect / Systems Engineer

Robert Half (Second Harvest Food Bank Metrolina )
Charlotte
02.2016 - 03.2016
  • Designed and implemented failover clustering and live migration network.
  • Redesigned Backup Network and File Storage Systems.
  • Developed SharePoint site to enhance user engagement
  • Educated staff on systems and VoIP equipment
  • Identified technical feasibility solutions for new system designs and outlined options for optimizing performance of technical components.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Reviewed and analyzed security logs to determine and alleviate network threats.
  • Installed, configured, tested, and maintained operating systems, application software, and system management tools.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Defined enterprise processes, best practices, and tailored enterprise processes for applications.
  • Oversaw the development and maintenance of the organization's computer systems and intranet.
  • Delivered exceptional help desk service and support to customers.
  • Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
  • Advocated for aggressive testing and problem analysis for servers, desktops, and IT infrastructure work.
  • Designed and implemented system security and data assurance.

System Administrator

Corporate Traffic Logistics
Jacksonville
07.2013 - 01.2016
  • Developed documentation for systems processes and user guides.
  • Manage network help desk technology troubleshooting, and solution resolution for the corporate office and three remote locations.
  • Microsoft - SCCM/SCOM administration.
  • Meet with vendors to discuss products, budgetary costs, implementation, and managing the relationship.
  • Managed Orion, SolarWinds products.
  • PowerShell scripting.
  • SQL Server 2008, 2012, and 2014 set up and database administration.
  • Microsoft Office 365 administration and responsible for 100+ users.
  • Identify modifications and streamline application functionality to manage business processes to meet changing user requirements.
  • Managed Active Directory and replication services.
  • Ensure the newly selected software will work with current systems and legacy products.
  • Leverage Peak 10 datacenter for optimal availability of network management resources, and Microsoft Azure Cloud Services to guarantee business continuity for applications, data, and networking services.
  • Instruct new users in utilization of Microsoft Dynamics GP, Microsoft Business Portal, TruckMate, Synergize Document Solutions, and other software tools.
  • Maintain licensing inventory and ticket resolution documentation on the server.
  • Installed, configured, and supported Windows 2008, 2012, and 2012 R2 servers.
  • Experience in networking, router setup, VPN troubleshooting, and establishing site-to-site VPN connections (Dell SonicWALL and Cisco).
  • Develop OS images and execute installation of Windows 8.1 and Windows 7 workstations and laptops.
  • Administer the Intune MDM solution, as well as the Apple Business Manager (DEP) and Android Enterprise Device Management.
  • Monitored employee tasks, evaluated information processing, and assessed performance to gauge business functions and inefficiencies.

Data Analyst / Team Lead

SNI (Acosta Sales & Marketing)
Jacksonville
05.2013 - 07.2013
  • Compiled syndicated information from Nielsen and IRI databases to evaluate marketing data for diverse vendors and client organizations.
  • Creating and sustaining ASSET tools, encompassing Data Alchemy applications.
  • Implemented quality assurance evaluations to pinpoint Visual Basic faults, leading to precise debugging.
  • Utilize Excel 2007/2010 in combination with add-ins (Nielsen, Nitro, and Data Alchemy) for Xlerate Plus 2.7 (IRI) and Nitro (Nielsen).
  • Troubleshoot issues that require analysis of reports, and analyze data for accuracy.
  • Worked closely with management teams to plan, develop, coordinate, and execute technical strategies aligned with the client's vision, mission, and purpose.
  • Communicated regularly with customers concerning data exchange and technology integration.

Security Manager

Allegiance Security Group
Jacksonville
01.2012 - 01.2013
  • Manager for the Jacksonville and St. Augustine Security Region.
  • Manage site supervisors and guard operations.
  • Supervised investigations were carried out by security staff, including internal investigations regarding illegal activity by employees.
  • Ensured that the business's security protocols comply with federal, state, and local laws and regulations.
  • Oversaw costs and improved spending efficiency via budget realignment for labor, capital assets, inventory purchasing, and technology upgrades.
  • Optimized operational planning and business frameworks to enhance resource utilization and minimize waste.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Trained new employees in specific job requirements.
  • Analyzed employees' capabilities and allocated responsibilities reflecting experience and training.
  • Maximized productivity by keeping detailed records of daily progress, and identifying and rectifying areas for improvement.
  • Onboarded, developed, and supported staff to optimize performance.

Paralegal & Information Management Officer

US Army
Fort Stewart
09.2004 - 03.2011
  • Managed IT infrastructure for the JAG offices at Fort Stewart and Fort Hood.
  • Set up new workstations, including peripherals, and reimaged computers using Norton Ghost.
  • Installed and updated software and hardware (changing out memory, hard drives, and motherboards) to laptops and personal computers.
  • Managed help desk requests through utilization of Remedy ticketing system
  • Manage various responsibilities in Active Directory, encompassing password resets, performing domain lookups, and processing employee account removals.
  • Oversaw project for Iraqi Judicial Database with Department of State, sourced computers, implemented system configurations, and delivered instructional sessions for Microsoft Windows 7 and Microsoft Office.
  • Utilized remote access (DameWare) for effective troubleshooting and resolution of application issues, including script runs.
  • Troubleshoot, reset, and link BlackBerrys to the Exchange server.
  • Utilize SQL queries to mine and manipulate data.
  • Processed claims for the JAG office.
  • Facilitated HIPAA training sessions within JAG office
  • Directed operations involving all computers and devices at Judge Advocate General's Office.
  • Delivered comprehensive training sessions on Windows 7, Microsoft Office, and Iraqi legal software to Iraqi judges.
  • Project manager for the Iraqi courthouse security project – designed the security system and network infrastructure for 10 courthouses.
  • Assistant to senior staff for the Rule of Law Advisory Board in Iraq.
  • Coached and supervised employees on best practices and protocols to maximize productivity.
  • Reduced project lags by coaching staff on best practices and company processes.
  • Investigated facts and laws to determine causes of action, and to prepare cases.
  • Developed and coordinated training to maintain access to high-quality training materials.
  • Implemented emergency procedures to save time and spearhead specific legal projects.

  • Drafted legal documents and pleadings for various case types.
  • Conducted legal research using Westlaw and LexisNexis databases.
  • Filed documents with courts electronically and ensured compliance with regulations.
  • Communicated with clients to gather information and provide case updates.
  • Assisted attorneys in preparing for trials and hearings through document review.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Entered data into and managed litigation databases and Excel spreadsheets.
  • Created spreadsheets to track case information and deadlines.
  • Researched applicable statutes, codes, regulations, ordinances, and precedent cases.

Education

Associate of Science - Computer Networking

ITT Technical Institute
Jacksonville
06-2013

Bachelor of Science - Cyber And Information Security

ECPI University
Virginia Beach, VA

Skills

  • IT infrastructure management
  • Cybersecurity protocols
  • Network performance monitoring
  • Project management
  • Budget administration
  • Vendor collaboration
  • Database administration
  • Data backup solutions
  • IT budgeting
  • Agile work processes
  • Infrastructure development
  • Team leadership
  • Problem solving
  • Project lifecycle management
  • Disaster recovery
  • IT procurement
  • Information security
  • IT risk management
  • BYOD program administration
  • Technical leadership

Timeline

Information Technology Manager

Concrete Supply Co
04.2018 - 07.2025

Network Engineer

YMCA of Greater Charlotte
03.2016 - 04.2018

IT Architect / Systems Engineer

Robert Half (Second Harvest Food Bank Metrolina )
02.2016 - 03.2016

System Administrator

Corporate Traffic Logistics
07.2013 - 01.2016

Data Analyst / Team Lead

SNI (Acosta Sales & Marketing)
05.2013 - 07.2013

Security Manager

Allegiance Security Group
01.2012 - 01.2013

Paralegal & Information Management Officer

US Army
09.2004 - 03.2011

Associate of Science - Computer Networking

ITT Technical Institute

Bachelor of Science - Cyber And Information Security

ECPI University

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Wallis Lacey Jr