Wanda Epps
Florence
Summary
Results-driven Assistant Manager with a strong background in customer service and team leadership. Expertise in overseeing daily operations and ensuring compliance, while enhancing customer satisfaction through effective communication and problem resolution.
Overview
13
13
years of professional experience
Work History
Part-Time
Hamrick's Inc.
Florence, SC
09.2023 - Current
- Unpacked and processed incoming merchandise to prepare sales floor displays in a timely and organized manner.
- Prepared and organized merchandise to ensure it was floor-ready and visually appealing for customers.
- Assisted customers with locating merchandise and provided friendly, professional customer service.
- Coordinated and arranged matching merchandise displays on walls and sales floors to enhance visual presentation and support sales growth.
- Set up promotional displays and pricing signage according to company standards and advertising guidelines.
- Maintained dressing room organization and assisted customers with fitting room needs to ensure a positive shopping experience.
Assistant Manager
First Credit Corporation
Florence, South Carolina
12.2022 - Current
- Oversaw daily operations, financing personal loans, and auto loans to ensure compliance with regulatory standards and company policies.
- Perform general Customer Service duties via answering incoming/outgoing calls, greeting customers, processing cash and debit payments, preparing paperwork for loans, processing cash collections, and managing delinquent accounts balances.
- Conducting in-person visits to borrower residences to resolve delinquent accounts and secure payments.
Supervisor
Hamrick's Inc.
Florence, SC
10.2013 - 03.2021
- Exemplify the knowledge of the products store-wide.
- Efficient, sales-oriented, and focused on the customer's overall shopping experience.
- Provides friendly store greetings to build and maintain long-term business relationships.
- Assisted customers with multiple product options, providing superior customer service.
- Complete accurate product pricing (merchandise markdown, etc.)
- Update/Stocked the shelves with new merchandise.
- Cross-trainer cashiers
- Supervised daily operations to ensure adherence to company standards and procedures.
- Trained and mentored team members on best practices and safety protocols.
Education
High School Diploma -
Durham High School
Durham, North Carolina01-1979
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Microsoft Office: Word, Excel, Access, PowerPoint, Publisher, Adobe, and Keystrokes: 68wp
Timeline
Part-Time
Hamrick's Inc.
09.2023 - Current
Assistant Manager
First Credit Corporation
12.2022 - Current
Supervisor
Hamrick's Inc.
10.2013 - 03.2021
High School Diploma -
Durham High School
AFFILIATIONS / AWARDS
Mother of the Year Award – Siloam Baptist Church, Kingstree Youth Mentoring Program, Girl Scout Leader, Troop #2002, Kingstree, SC