Caitlin Berry
Ninety Six
Summary
Dynamic and results-oriented professional with proven expertise in customer service excellence and workflow management. At CB Forrest & Sons, I enhanced customer satisfaction through meticulous attention to detail and effective problem-solving. Skilled in administrative support and time management, I consistently deliver high-quality service, achieving positive outcomes in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
CB Forrest & Sons
05.2019 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Server
Tin Lizzy's Cantina
10.2016 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Old Chicago Pizza & Taproom
02.2015 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Spring Valley High School
Columbia05-2015
Skills
- Customer service excellence
- Meticulous attention to detail
- Administrative support
- Time management
- Problem-solving
- Workflow management
- Customer relations
Timeline
Customer Service Coordinator
CB Forrest & Sons
05.2019 - Current
Server
Tin Lizzy's Cantina
10.2016 - 05.2019
Server
Old Chicago Pizza & Taproom
02.2015 - 10.2017
High School Diploma -
Spring Valley High School
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