Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Berry

Ninety Six

Summary

Dynamic and results-oriented professional with proven expertise in customer service excellence and workflow management. At CB Forrest & Sons, I enhanced customer satisfaction through meticulous attention to detail and effective problem-solving. Skilled in administrative support and time management, I consistently deliver high-quality service, achieving positive outcomes in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Customer Service Coordinator

CB Forrest & Sons
05.2019 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.

Server

Tin Lizzy's Cantina
10.2016 - 05.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Old Chicago Pizza & Taproom
02.2015 - 10.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma -

Spring Valley High School
Columbia
05-2015

Skills

  • Customer service excellence
  • Meticulous attention to detail
  • Administrative support
  • Time management
  • Problem-solving
  • Workflow management
  • Customer relations

Timeline

Customer Service Coordinator

CB Forrest & Sons
05.2019 - Current

Server

Tin Lizzy's Cantina
10.2016 - 05.2019

Server

Old Chicago Pizza & Taproom
02.2015 - 10.2017

High School Diploma -

Spring Valley High School
Caitlin Berry