Wanda Michelle Cannon
Sumter
Summary
Dedicated professional with strong communication and problem-solving skills in customer service and education. Proven ability to engage diverse audiences and enhance satisfaction through effective collaboration and adaptability.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Thomas Sumter Academy
Rembert
02.2026 - 05.2026
- Supervised classroom activities and maintained student engagement throughout lessons.
- Assisted teachers with lesson preparation and instructional materials organization.
- Implemented classroom management strategies to foster a positive learning environment.
- Communicated effectively with students, addressing questions and providing support.
- Adapted lesson plans to meet diverse student needs and learning styles.
- Monitored student progress and provided feedback on their performance.
Customer Service Representative
Dynamic BDC
Troy
07.2022 - 07.2025
- Managed customer inquiries through phone and email communication.
- Resolved customer complaints and provided timely solutions.
- Updated customer information in the database accurately.
- Collaborated with team members to enhance service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Office Secretary & Physicians Assistant
Camden Associated Physicians
Camden
12.2017 - 12.2018
- Managed appointment scheduling for physicians and patients efficiently.
- Coordinated patient records and maintained confidentiality standards diligently.
- Assisted in billing processes and ensured accurate insurance information collection.
- Communicated with patients regarding office procedures and healthcare services effectively.
- Supported team members with administrative tasks to enhance workflow productivity.
- Answered telephones promptly and directed calls to appropriate personnel.
- Scheduled appointments, meetings, travel arrangements and conference calls.
- Ensured that all customer service requests were handled in a timely manner.
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Transcribed documents and maintained high levels of accuracy.
Insurance Agent
Aflac Insurance Company
Florence
01.2016 - 12.2017
- Educated clients on insurance products and coverage options.
- Assisted clients in completing insurance applications and claims forms.
- Maintained strong relationships with clients through regular follow-ups.
- Collaborated with team members to improve service delivery processes.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
Insurance Agency Manager
American Income Life Insurance Company
Columbia
02.2014 - 04.2015
- Trained and mentored new agents in sales techniques and product knowledge.
- Developed strategic marketing plans to enhance client outreach and engagement.
- Oversaw client account management, addressing inquiries and resolving issues effectively.
- Coordinated team meetings to discuss goals, performance, and best practices.
- Implemented training programs to improve agent performance and retention rates.
- Recruited qualified candidates for open positions within the organization.
- Participated in industry events such as conferences, seminars, webinars.
- Developed procedures for processing applications quickly and efficiently.
- Facilitated communication between agents, underwriters, and claims personnel.
- Managed a team of agents, providing training and support when needed.
Education
Bachelor of Science - Biology
University of South Carolina
Columbia, SC12-2008
Skills
- Classroom management
- Lesson planning
- Student assessment
- Curriculum adaptation
- Educational technology
- Customer relationship management
- Classroom organization
- Analytical skills
- Active listening
- Time management
- Communication skills
- Team collaboration
- Problem solving
- Complaint resolution
- Record keeping, Chatbox
- Punctuality and reliability
- Computer proficiency, Microsoft Office & Outlook
- Microsoft PowerPoint & Excel
- Building rapport
- Call center operations Inbound & Outbound
- CRM software proficiency & SAP Batch Data Communication
- High-energy attitude
- Adaptability
- Insurance underwriting
- Sales strategies
- Team leadership
- Negotiation skills
- Electronic health records
- Medical billing
- Data entry accuracy
- Insurance verification
- Patient confidentiality
- Medical terminology proficiency
- HIPAA compliance
- Medical coding
- Data management
- Patient database maintenance
- Medical report preparation
- Medical records maintenance
- Health insurance processing
- Data entry
- Appointment setting
Affiliations
- Recognized by the By Name Group as a volunteer for the homeless for over three years. We feed and clothe the homeless people of Sumter, SC twice per month.
Timeline
Substitute Teacher
Thomas Sumter Academy
02.2026 - 05.2026
Customer Service Representative
Dynamic BDC
07.2022 - 07.2025
Office Secretary & Physicians Assistant
Camden Associated Physicians
12.2017 - 12.2018
Insurance Agent
Aflac Insurance Company
01.2016 - 12.2017
Insurance Agency Manager
American Income Life Insurance Company
02.2014 - 04.2015
Bachelor of Science - Biology
University of South Carolina