Warren Bennett

• Provided safety reports and data analysis to building managers to inform security processes.
• Conducted security audits to identify vulnerabilities.
• Oversaw software configurations and updates for systems across DoD departments.
• Skilled at working independently and collaboratively in a team environment.
• Monitored use of data files and regulated access to protect secure information.
• Engineered, maintained and repaired security systems and programmable logic controls.
• Built various LAN's virtually using VMware, ACORN, and other different programs.
• Supported DoD and various contracting companies in building structured virtual environments to successfully find vulnerabilities within their systems.

• Inspected third-party equipment installations to verify correct and consistent operations performance.
• Imaged hard drives for use in standardized system deployments running various operating systems.
• Customized software, hardware and network configurations based on customer needs.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients .
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers with the implementation of ServiceNow.
• Managed and monitored installed systems for highest level of availability.
• Participated in system development life cycle from requirements analysis through ITshop and ServiceNow.
• Integrated secure communications and data from worldwide locations into heterogeneous networks.
• Worked closely with other team members in such tasks as troubleshooting and debugging this ServiceNow ticketing system.
• Participated with IT management in discussion meetings about ServiceNow.
• Resolved system test and validation problems to provide normal program functioning in ServiceNow.
• Assisted with creation of user manuals and approval of functions within ServiceNow and ITshop.
• Conducted scheduled system upgrades to maximize performance in ITshop and ServiceNow.
• Guided team in layout modifications to improve functionality in ServiceNow and ITshop.
• Delivered support training to help customers learn key features of applications.
• Authored system requirements, technical specifications and test plans.
• Supported business needs throughout all phases of SDLC planning in ServiceNow for different stakeholders and Mercedes Benz Managers.
• Teamed with IT Management on software architecture design and contributed to continuous application improvement of ServiceNow
• Designed system upgrade frameworks to minimize operational disruptions and prioritize impactful improvements to business processes in ServiceNow.
• Modified system configurations for production, staged, and test services through ServiceNow.

Configuration/Customization of the ServiceNow and ITshop system including workflows.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Executed technology implementation projects, minimizing downtimes and business disruptions.
• Imaged and prepared new computers for integration into company networks and systems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• Installed, modified and repaired software and hardware to resolve technical issues.
• Monitored 1 KACE server, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Trained users on how to properly operate equipment and software programs.
• Managed high levels of call flow and responded to Cadets, Faculty, and Professor's technical support needs.
• Assisted customers with product selection based on stated needs, proposed use and budget.
• Implemented security policies and distributed updates to end users.
• Worked with Deep Freeze, KACE, Microsoft Office 365 Admin, and Active Directory operating systems.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Developed and maintained thorough knowledge of company departments and compliance programs.
• Provided on-call support for critical Account issues related to Canvas, Citadel portal page, and Microsoft Office 365 Products.
• Handled service requests, including initial troubleshooting and escalation across 3 different Tiers.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Managed team of 3 employees, overseeing training and professional growth of employees.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Maintained excellent attendance record, consistently arriving to work on time.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Ensured 100% effectiveness once integrated into network.

• Performed root cause analysis to diagnose system faults.
• Trained users and supported variety of problems with hardware and software. As well as morale and welfare of users
• Coordinated and supervised operation, maintenance and upgrades of all Special Operations Forces Network, Including Information Assurance and Network Security.
• Responsible for Non-Secure Internet Protocol Router, Secure Internet Protocol Router, and Combined Enterprise Regional Information Exchange network enclaves.
• Maintained 100% accountability of over 1.2 million dollars worth of equipment.
• Compliant with all EO requirements.

• Built cohesive and successful team to support mission objectives.
• Helped subordinate NCOs identify and develop personal strengths to enhance leadership strengths and redirect weaknesses.
• In-processed over 1500 soldiers successfully to Fort Carson, Colorado in only 3 months.
• Recognized by Fort Carson Post Sergeant Major, Command Sergeant Major Nash for resiliency and dedication to ensure soldiers transition to Fort Carson was successful, as well as changing infrastructure of in-processing process was ran.

• 100% in total accountability of Tactical Communication Node. Skilled Tactical Communication network with broad base of experience in technical support and operations.
• Delivered high levels of customer satisfaction. Excellent knowledge of CISCO Router and Switches, KG175A, CISCO VOIP Phones, TACLAN (Tactical Local Area Network) system, WIN-T equipment such as, TCN (Tactical Communication node), POP (Point of Presents) and SNE (Soldier Network Extension). As well as VTC (Video Teleconferencing Capability) system.
• Established team success through hard work, attention to detail and excellent organizational skills. Clear understanding of optimism and stressful environments possibilities in training.