Wendy Bennett
Spartanburg
Summary
Detail-oriented and highly trusted Servicing Support Specialist with 10+ years of experience in customer account servicing, data processing, and high-risk documentation handling. Known for accuracy, sound judgment, and the ability to work independently while contributing to team success. Recognized with multiple performance awards, including the organization’s highest honor for excellence. Proven trainer, subject-matter expert, and consistent top performer in compliance-driven environments.
Overview
22
22
years of professional experience
1993
1993
years of post-secondary education
Work History
Servicing Support Specialist III
American Credit Acceptance
Spartanburg
01.2014 - Current
- Process and manage customer account data with a zero-error tolerance in a high-volume environment.• Respond to customer inquiries primarily via email, ensuring timely, accurate, and compliant communication.• Handle returned email correspondence and supporting documentation with strict attention to detail.• Prepare and distribute high-priority and time-sensitive documents via email, mail, and fax.• Make independent, real-time decisions while maintaining alignment with company policies and procedures.• Work across multiple systems and workflows simultaneously with efficiency and precision.• Selected to train and onboard new team members, ensuring readiness and knowledge retention.• Frequently chosen as a beta tester for new processes and system enhancements.• Recognized as a go-to informational resource and contributor to positive team morale and site culture.• Recipient of multiple awards, including the Barry Goldman Award (2019)—the company’s most prestigious recognition for excellence.
Collector Agent
American Credit Acceptance
Spartanburg
07.2012 - Current
- Managed inbound customer calls to accept payments and establish repayment arrangements.• Assisted customers with extensions and account modifications in accordance with policy guidelines.• Achieved departmental performance goals 9–10 months out of 12, consistently ranking as a top collector.• Recognized for results, professionalism, and customer engagement.
Collector /Debt Recovery Specialist
Capital Management Services
Spartanburg
04.2012 - 07.2012
- Contacted customers to negotiate payment arrangements and account resolutions.• Maintained productivity goals of 250–300 calls per day.• Performed skip tracing and detailed account documentation.• Utilized AS400 and Castler Dialer software to meet and exceed production standards.
Head Customer Service Liaison
Disney Store
Jonesville
09.2007 - 07.2011
- Assisted customers with orders via phone, email, and online platforms.• Resolved billing, payment, shipping, and technical support issues.• Served as liaison between Product Development and customers to resolve concerns and improve service delivery.
Quality Inspector / Machine Operator
INA Bearing
Spartanburg
10.2004 - 06.2007
- Inspected manufactured parts against required specifications.• Recorded and documented defects and trends.• Collaborated with supervisors to monitor defect thresholds.• Ensured workplace safety, cleanliness, and inter-shift communication.
Inside Sales / Account Manager
SmileMakers
Spartanburg
01.2004 - 10.2004
- Upsold products by analyzing customer order history.• Supported customer accounts using Microsoft Word and Excel.• Promoted new products and provided information via email and mail.
Education
Dorman High School
Spartanburg, South CarolinaSkills
- Microsoft Word Microsoft Excel Email & Documentation Systems Multi-Line Phone Systems CRM & Account Management Platforms
Accomplishments
- Barry Goldman Award
- Employee of the Quarter
- Shining Star Award
- Guiding Principles All-Star Award
- Monthly Kudos Award Recipient
- AALS Advisory Board Member (United Way of The Piermont) 2nd term.
Timeline
Servicing Support Specialist III
American Credit Acceptance
01.2014 - Current
Collector Agent
American Credit Acceptance
07.2012 - Current
Collector /Debt Recovery Specialist
Capital Management Services
04.2012 - 07.2012
Head Customer Service Liaison
Disney Store
09.2007 - 07.2011
Quality Inspector / Machine Operator
INA Bearing
10.2004 - 06.2007
Inside Sales / Account Manager
SmileMakers
01.2004 - 10.2004
Dorman High School