Wendy Tate
Pelzer
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in inventory management and customer service. Successfully led teams to exceed sales goals while enhancing operational efficiency. Skilled in employee training and cash handling, fostering a collaborative environment that drives repeat business and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
Greer
02.2021 - 09.2025
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Forklift Operator
MAU/BMW
Greer
01.2005 - 08.2019
- Inspected lifts before use to prevent damage to goods.
- Relocated goods from dock area to appropriate storage locations.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Maintained current forklift training and certification as required by company policies.
- Communicated with team members to coordinate efficient and accurate movements.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
Education
Cosmetology
Donaldson Career Center
Greenville, SC06-1988
Office Systems Technology
Tri-County Technical College
Pendleton, SCMechatronics
Greenville Technical College
Greenville, SCNetwork And System Administration
South Piedmont Community College
Monroe, NCAutomotive Engineering
Central Piedmont Community College
Charlotte, NCIT Network Security
University of Arizona Global Campus
Chandler, AZSkills
- Inventory management
- Cash handling
- Employee training
- Visual merchandising
- Customer service
- Sales forecasting
Certification
- Cosmetology License
Timeline
Store Manager
Dollar General
02.2021 - 09.2025
Forklift Operator
MAU/BMW
01.2005 - 08.2019
Cosmetology
Donaldson Career Center
Office Systems Technology
Tri-County Technical College
Mechatronics
Greenville Technical College
Network And System Administration
South Piedmont Community College
Automotive Engineering
Central Piedmont Community College
IT Network Security
University of Arizona Global Campus
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