WHITLEY BROOKS
Columbia
Summary
Executive leader with deep experience driving organizational success and fostering collaboration. Proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
12
12
years of professional experience
Work History
Executive Director of Quality Performance
Your Health
05.2018 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
Medical Transcriptionist/RMA/Fluoroscopy Operator
Trident Pain Center Lexington
05.2016 - 05.2018
- Applied medical terminology related to provider-specific treatments and techniques.
- Contributed to a professional work environment by consistently meeting deadlines and maintaining open communication with supervisors and colleagues.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Improved healthcare outcomes with detailed transcriptions that allowed for comprehensive patient history analysis.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
Medical Transcriptionist/Registered Medical Assistant
Agape Interventional Pain Management
05.2015 - 05.2016
- Oriented and trained new staff on proper procedures and policies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Registered Medical Assistant
Midlands Neurology & Pain Associates PA
01.2013 - 05.2014
- Supported seamless transitions between departments by effectively coordinating referrals to specialists.
- Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
- Enhanced team collaboration among healthcare professionals through clear communication regarding patient needs or concerns, promoting a more comprehensive approach to care.
- Provided valuable assistance during medical examinations, ensuring proper equipment setup and sterilization procedures were followed.
- Facilitated smooth front-office operations by handling incoming phone calls, addressing inquiries, and directing callers to appropriate staff members when necessary.
Education
Licensed Practical Nursing
ECPI UNIVERSITY
Columbia, SC04-2025
Medical Assistant -
Centura College
Columbia, SC01.2013
High School Diploma -
Brookland Cayce High School
Cayce, SC06.2009
Skills
- Operations management
- Staff management
- MIssion and vision
- Leadership development
- Process improvements
- Employee coaching
Timeline
Executive Director of Quality Performance
Your Health
05.2018 - Current
Medical Transcriptionist/RMA/Fluoroscopy Operator
Trident Pain Center Lexington
05.2016 - 05.2018
Medical Transcriptionist/Registered Medical Assistant
Agape Interventional Pain Management
05.2015 - 05.2016
Registered Medical Assistant
Midlands Neurology & Pain Associates PA
01.2013 - 05.2014
Licensed Practical Nursing
ECPI UNIVERSITY
Medical Assistant -
Centura College
High School Diploma -
Brookland Cayce High School
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