Whitney Fisher
Summary
Empathetic and seasoned veterinary leader with a proven track record in multi-site practice management, operational excellence, and strategic growth. Skilled in P&L optimization, team mentoring, and fostering a collaborative, high-performing work environment. Results-oriented professional with over13 years of experience driving operational success, improving financial performance, and developing innovative solutions in dynamic and fast-paced environments. Adept at implementing process improvements, enhancing client experiences, and leading cross-functional teams to achieve and exceed goals. Experienced in onboarding new clinics, creating action plans, and driving KPIs to ensure sustained growth and profitability. Passionate about cultivating positive workplace cultures that support staff engagement and continuous development.
Overview
13
13
years of professional experience
Work History
Operations Manager
Associated Veterinary Partners
- Current
- Oversee day-to-day operations for17 veterinary clinics across the U.S., ensuring smooth and efficient management
- Successfully onboard new partner clinics, managing account setups and integrating them into the operational framework
- Develop and implement actionable plans to set, manage, and track operational goals and key performance indicators (KPIs)
- Lead marketing strategy development in a dynamic startup environment, driving growth and enhancing clinic visibility
- Cultivate a results-driven, team-oriented culture to support operational excellence and clinic performance
Practice Manager
Shandon-Wood Animal Clinic (NVA)
09.2022 - Current
- Oversight and management of a9-veterinarian practice and42 paraprofessionals
- Established rapport with employment candidates, ensuring an excellent candidate experience, reduced time-to-hire, and optimal staffing ratios
- Revised and adhered to the operating budget, achieving a4% increase in EBITDA within six months of hire
- Consistently met or exceeded staffing and expense KPIs through labor, revenue, and inventory forecasting
- Managed staff scheduling, maintained the time and attendance system, and processed biweekly payroll
- Created tools to facilitate conflict resolution and addressed employee inquiries and grievances with empathy
- Negotiated contracts with medical vendors and maintained a strategic fee schedule for600+ products and services
Practice Pod Coach
Pet Folk
01.2022 - 08.2022
- Conducted phone screenings and on-site interviews, providing recommendations for employment offers
- Managed scheduling for multiple locations, using historical data and industry metrics to forecast demand and revenue
- Designed and implemented inventory tracking systems for brick-and-mortar and mobile practices, optimizing COGS
- Oversaw DVM and appointment schedules, ensuring efficient operations while promoting staff work-life balance
- Contributed to the development and enforcement of care center standards, policies, and SOPs
Practice Manager
Banfield Pet Hospital
10.2011 - 01.2022
- Led onboarding and mentorship programs for new and future practice managers
- Cultivated a positive workplace culture, resulting in the addition of four veterinarians and a325% increase in practice revenue
- Provided interim leadership as field director for14 hospitals
- Scheduled and managed all paraprofessional and support staff
- Oversaw inventory management, consistently meeting or exceeding inventory KPIs
- Managed P&L to drive financial success
Education
General Diploma -
Appleton East
Columbia, SC06.2005
Skills
- Multi-site Practice Management
- Inventory Program Design and Fee Schedule Creation
- Human Resources Expertise
- Marketing Strategies for Veterinary Practices
- Medical Imaging and Diagnostics
Timeline
Practice Manager
Shandon-Wood Animal Clinic (NVA)
09.2022 - Current
Practice Pod Coach
Pet Folk
01.2022 - 08.2022
Practice Manager
Banfield Pet Hospital
10.2011 - 01.2022
Operations Manager
Associated Veterinary Partners
- Current
General Diploma -
Appleton East