Whitney Smith
Darlington
Summary
With a proven track record at McLeod Regional Medical Center, I excel in patient care management and leadership, enhancing patient safety and team efficiency. My expertise spans vital signs monitoring to motivational team leadership, significantly contributing to operational excellence and high customer satisfaction rates.
Overview
11
11
years of professional experience
Work History
Medical Surgical Technician
McLeod Regional Medical Center
06.2021 - Current
- Assisted in emergency situations when necessary, promptly responding with appropriate actions under pressure.
- Focused on patient safety by adhering to OSHA guidelines and other regulatory measures during surgery preparation and postoperative care.
- Participated in ongoing training opportunities to stay current on industry best practices for medical-surgical technicians.
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
- Monitored patient vital signs to alert surgeons to any changes.
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
Receptionist
Genisis Health Care
01.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative
SYKES
07.2018 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Receptionist
S&N Janitorial
05.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduling
Package Handler
Citi Trends Distribution
07.2014 - 11.2014
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Communicated with supervisors about delays or other issues with shipments.
Packer
Georgia-Pacific
08.2013 - 02.2014
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Contributed ideas for process improvements during team meetings, some of which were implemented.
- Enhanced product safety during transit, utilizing advanced packing materials and techniques.
Education
High School Diploma -
Darlington High School
Darlington, SC06-2013
Skills
- Vital signs monitoring
- Leadership qualities
- HIPAA compliance
- Blood sample collection
- Catheter care
- Medical terminology
- Medical equipment operation
- Feeding tube management
- Wound care proficiency
- Patient care management
- Schedule coordination
Timeline
Medical Surgical Technician
McLeod Regional Medical Center
06.2021 - Current
Customer Service Representative
SYKES
07.2018 - 01.2019
Receptionist
Genisis Health Care
01.2017 - 04.2019
Receptionist
S&N Janitorial
05.2016 - 01.2017
Package Handler
Citi Trends Distribution
07.2014 - 11.2014
Packer
Georgia-Pacific
08.2013 - 02.2014
High School Diploma -
Darlington High School
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