Summary
Overview
Work History
Education
Skills
Timeline
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William Allen

Florence

Summary

Dynamic hospitality professional with extensive experience at Sands Resort, excelling in customer service and guest relations. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in managing multi-line phone systems and cash handling, ensuring smooth operations and a welcoming environment for all guests.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

15
15
years of professional experience

Work History

Front Desk Receptionist

Sands Resort
03.2023 - 12.2025
  • Greeted and assisted guests, ensuring a welcoming experience upon arrival.
  • Managed phone inquiries, providing accurate information about services and reservations.
  • Coordinated room bookings using hotel management software to optimize occupancy rates.
  • Handled check-in and check-out processes efficiently, maintaining guest satisfaction.
  • Maintained organized front desk operations, ensuring smooth workflow throughout shifts.
  • Resolved guest concerns promptly, enhancing overall customer service experience.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Director of Sales

Holiday Inn Express Waterfront
04.2011 - 2014
  • Greeted and assisted guests, ensuring a welcoming environment and prompt service.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Handled guest inquiries and complaints, providing timely solutions to enhance satisfaction.
  • Coordinated check-in and check-out processes, maintaining accurate records of guest information.

Front Desk Receptionist Manger

Hampton Inn Suites
11.2010 - 2012
  • Greeted and assisted guests during check-in and check-out processes.
  • Managed multi-line phone system, directing calls to appropriate departments.
  • Processed reservations with property management software, maintaining precise guest details.
  • Handled guest inquiries and complaints, providing timely solutions to enhance satisfaction.
  • Coordinated with housekeeping and maintenance teams to fulfill guest requests efficiently.
  • Maintained organized front desk area, ensuring availability of brochures and promotional materials.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Socasttee High School
Myrtle Beach, SC

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Guest relations
  • Confidentiality handling
  • Multi-line telephone systems
  • Hospitality best practices
  • Cash handling
  • Team collaboration

Timeline

Front Desk Receptionist

Sands Resort
03.2023 - 12.2025

Director of Sales

Holiday Inn Express Waterfront
04.2011 - 2014

Front Desk Receptionist Manger

Hampton Inn Suites
11.2010 - 2012

Socasttee High School

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William Allen