William Bowen
Conway
Summary
As an accounting student at Coastal Carolina University, I bring a robust academic foundation and a genuine passion for the field to the table. My coursework has equipped me with a strong grasp of key accounting principles, financial analysis, and tax regulations, while hands-on projects have sharpened my analytical and problem-solving skills. I excel in detail-oriented tasks and thrive in team settings—attributes that are crucial for any accounting role. Additionally, my proactive approach to learning and eagerness to tackle real-world challenges demonstrate my commitment to professional growth. I am confident that my blend of academic excellence, practical experience, and dedication to the discipline makes me a strong candidate for an accounting internship, ready to contribute effectively and learn alongside industry professionals.
Overview
7
7
years of professional experience
Work History
Barista
Rustic Roast
01.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Server
The Crepe Factory
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Crooked Oak Tavern
01.2023 - 06.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Host
Texas Roadhouse
06.2018 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Provided patrons with estimated waiting times during peak service hours.
Education
Bachelor Of Accountancy - Accounting
Coastal Carolina University
Conway, SCHigh School Diploma -
Boiling Springs High School
Boiling Springs, SC05.2022
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Communication
- Time Managment
- Problem Solving
Timeline
Barista
Rustic Roast
01.2025 - Current
Server
The Crepe Factory
05.2023 - Current
Server
Crooked Oak Tavern
01.2023 - 06.2023
Host
Texas Roadhouse
06.2018 - 12.2021
Bachelor Of Accountancy - Accounting
Coastal Carolina University
High School Diploma -
Boiling Springs High School
Similar Profiles
EMIL JOSHUA S. SERUTEMIL JOSHUA S. SERUT
Restaurant Manager at Tai Koo HK RoastRestaurant Manager at Tai Koo HK Roast
Anthony J SzaboAnthony J Szabo
Cutter at Nicks Roast BeefCutter at Nicks Roast Beef
JAMES GREENJAMES GREEN
Barista - Owner at THE ROLLING ROAST LLCBarista - Owner at THE ROLLING ROAST LLC