Open To Work
William Dubose
Sumter
Work Preference
Summary
Detail-oriented production and customer service expert with extensive experience in machinery operation and conflict resolution. Proven track record of contributing to team objectives while ensuring safety compliance in high-pressure environments. Recognized for strong problem-solving skills and commitment to enhancing production efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production
Pilgrims
Sumter
02.2025 - Current
- Operated machinery to assemble products, ensuring high quality and timely output.
- Maintained cleanliness and organization of the production area daily.
- Discussed daily tasks with team members to ensure clarity and coordination.
- Followed safety protocols while operating machines and equipment.
- Facilitated movement of items between machines, conveyors, and transport equipment to support seamless production flow.
- Contributed to team goals by rotating production lines and daily duties, adapting to fluctuating demand.
Customer Service Representative
Foundever
Sumter
01.2023 - 02.2024
- Resolved customer complaints through effective communication, enhancing customer satisfaction and loyalty.
- Utilized CRM software to track interactions and manage customer data, improving response times and service accuracy.
- Provided detailed information about new products and promotions during customer calls.
- Answered customer inquiries and provided accurate information regarding products and services, supporting informed purchasing decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Forklift Operator/Stocker
Lowes
Sumter
01.2022 - 11.2022
- Operated forklifts to efficiently transport materials across warehouse, ensuring timely delivery.
- Followed safety protocols while navigating warehouse environment consistently.
- Loaded pallets onto trailers for shipment, facilitating smooth logistics operations.
- Completed forklift training and certification in compliance with company policies.
- Followed standard work instructions to accurately pick, sort, stage, and scan products, maintaining inventory integrity.
Education
GED -
Lakewood High School
Sumter, SC02-2021
Skills
- Product assembly and production supervision
- Forklift operation
- Efficient production speed
- Safety compliance and effective communication
- CRM management
- Conflict resolution and problem solving
- Team collaboration and time management
Certification
- Forklift Operator License training at Lowes Home Improvements of Sumter
Timeline
Production
Pilgrims
02.2025 - Current
Customer Service Representative
Foundever
01.2023 - 02.2024
Forklift Operator/Stocker
Lowes
01.2022 - 11.2022
GED -
Lakewood High School