William Fancher
Inbound Sales Associate
Piedmont,South Carolina
Summary
Call center sales professional with extensive experience in customer-facing sales, training, and team support. Known for keeping operations running smoothly in high-pressure environments and for helping overwhelmed customers and coworkers succeed. Brings a calm, organized leadership style with a strong understanding of Spectrum sales processes, remote work expectations, and performance-driven environments.
Overview
19
19
years of professional experience
Work History
Inbound Sales Associate
Spectrum
Greenville, SC
10.2023 - Current
- Handle high-volume inbound sales calls while meeting performance, quality, and compliance standards
- Assist customers by providing clear, patient explanations of services and pricing
- Navigate multiple systems efficiently in a remote call center environment
Sales & Mobile Specialist
AT&T
Greenville, SC
05.2018 - 10.2023
- Consulted with customers to identify needs and recommend mobile devices and services
- Met sales goals through needs-based selling and strong product knowledge
Experience Lead
Samsung
Greenville, SC
09.2014 - 05.2018
- Trained staff on product functionality, troubleshooting, and sales strategies
- Educated staff and customers on product features
- Provide ongoing technical support
Electronics & Entertainment Supervisor
Walmart
Greenville, SC
01.2013 - 01.2014
- Supervised associates, scheduling, inventory, and customer service
- Fostered an inclusive work culture that promoted teamwork and collaboration amongst staff members.
Assistant Store Manager
RadioShack
Columbia, SC
03.2007 - 01.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Wren High School
Easley, SCSkills
Objective oriented
Effective team leadership
Strategic planning
Informed decision-making
Team skill enhancement
Effective objection resolution
High-volume call centers
Customer engagement
Timeline
Inbound Sales Associate
Spectrum
10.2023 - Current
Sales & Mobile Specialist
AT&T
05.2018 - 10.2023
Experience Lead
Samsung
09.2014 - 05.2018
Electronics & Entertainment Supervisor
Walmart
01.2013 - 01.2014
Assistant Store Manager
RadioShack
03.2007 - 01.2009
High School Diploma -
Wren High School