William Fulmer
Elgin
Summary
Dynamic sales professional with proven success at Airgas USA LLC, excelling in customer relationship management and sales order processing. Adept at strategic analysis and conflict resolution, I consistently enhance client satisfaction and drive revenue growth through effective communication and teamwork. Committed to achieving business objectives and fostering strong client connections.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Airgas USA LLC
Columbia
07.2024 - Current
- Developed strong relationships with clients to promote customer loyalty.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Managed customer inquiries and provided product information effectively.
- Assisted in resolving customer issues and ensuring satisfaction promptly.
- Followed up on pending orders and inquiries in a timely manner.
- Processed sales orders and maintained accurate records in SAP system.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Participated in sales training and workshops to improve sales techniques and product knowledge.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
Branch Manager
Mid Carolina Steel
Columbia
04.2022 - Current
- Established and achieved business and profit objectives, driving overall store performance.
- Hired, trained, motivated, and coached employees to provide attentive, efficient service to customers.
- Delegating responsibilities and supervising business operations
- Monitored store activity, ensuring optimal provisioning and staffing levels.
- Resolving conflicts or complaints from customers and employees.
- Analyzing information and processes and developing more effective or efficient processes and strategies.
- Generated reports and presented findings to upper management to inform decision-making.
Metal Worker
Mid Carolina Steel
Columbia
02.2018 - 04.2022
- Completes shipments by processing and loading orders.
- Prepared orders by processing requests and supply orders, pulling materials, packing boxes, and placing orders in delivery area.
- Ensured timely package delivery to enhance customer satisfaction by driving truck or van to and from vendors.
- Enforces inventory controls by collecting stock location orders and printing requests.
- Provides quality service by following organization standards.
- Preserves safe and clean work environment by keeping shelves, pallet area, and workstations neat.
- Ensured shipping supply area remained tidy to support efficient operations by complying with procedures, rules, and regulations.
- Completes reports by entering required information.
- Contributed to team efforts by achieving related objectives.
Sales Specialist
JT's Kia of Columbia
01.2017 - 01.2018
- Provided exceptional customer service throughout the sales process.
- Assisted customers in selecting vehicles based on preferences and needs.
- Conducted test drives to showcase vehicle performance and features.
- Developed product knowledge to effectively communicate features and benefits.
- Collaborated with finance team to facilitate customer financing options.
- Managed inventory of vehicles to ensure availability for customer requests.
- Built strong relationships with key accounts through regular visits and follow-ups.
Stock Clerk
Publix Grocery Store
01.2014 - 01.2017
- Monitored inventory levels and reported discrepancies to management.
- Stocked shelves with products to maintain organized displays.
- Monitored expiration dates on perishable items regularly throughout shift; removed any expired goods from shelves quickly.
- Assisted customers in locating merchandise throughout the store.
- Operated equipment for moving and organizing products efficiently.
- Ensured compliance with safety and sanitation standards in stock areas.
- Maintained clean and orderly stockroom for daily operations.
- Communicated with customers to answer questions.
Shop Hand
Metals & Alloys Co, LLC
01.2011 - 01.2013
- Operated various tools and equipment for metal fabrication tasks.
- Operated equipment and tools in full accordance with safety procedures.
- Maintained a clean and safe work environment according to safety standards.
- Assisted in inventory management and organization of materials.
- Assisted customers with product selection, answering questions and providing helpful information.
Education
Associates Degree in Arts - Arts/Communication
Spartanburg Methodist College
Spartanburg, SC01-2013
High School Diploma -
Pelion High School
Pelion, SC01-2011
Skills
- Sales order processing
- Customer relationship management
- Sales strategy development
- Sales performance analysis
- Product knowledge
- SAP proficiency
- Inventory control
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Verbal and written communication
- Email and phone etiquette
- Conflict resolution
Certification
- Driver's License
- Forklift Certification
- Miller Masters Certified
- Lincoln Honors Program Member
Accomplishments
- 2 Regional Cross Country Championships at Pelion High
- 3 Regional Track Championships At Pelion High
- Most Improved Basketball award winner.
Timeline
Inside Sales Representative
Airgas USA LLC
07.2024 - Current
Branch Manager
Mid Carolina Steel
04.2022 - Current
Metal Worker
Mid Carolina Steel
02.2018 - 04.2022
Sales Specialist
JT's Kia of Columbia
01.2017 - 01.2018
Stock Clerk
Publix Grocery Store
01.2014 - 01.2017
Shop Hand
Metals & Alloys Co, LLC
01.2011 - 01.2013
Associates Degree in Arts - Arts/Communication
Spartanburg Methodist College
High School Diploma -
Pelion High School