Summary
Overview
Work History
Education
Skills
Timeline
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WILLIAM J. JONES

Columbia

Summary

Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.

Overview

10
10
years of professional experience

Work History

Branch Operations Manager

07.2022 - Current
  • Supervising and motivating employees to achieve performance goals.
  • Implementing and evaluating new technologies and strategies to enhance efficiency.
  • Providing leadership and guidance to ensure effective team performance.
  • Monitor customer feedback and recommend strategies to improve the customer experience.

Account Specialist

Fastenal Company
06.2020 - 07.2022
  • Applied deep knowledge of advertising mechanics to grow client sales and profits.
  • Increase sales and brand awareness through data analysis and understanding of consumer behavior.
  • Planned balanced approach combining servicing of established accounts with consistent prospecting for new business.
  • Engaged customers and built connections to drive long-term sales.

Sales Associate

Fastenal Company
03.2015 - 06.2020
  • Used POS system to scan customer purchases, calculate prices, and process transactions.
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift.
  • Supported company mission and values through honesty, integrity, and high-quality performance.
  • Maintained knowledge of current and future promotions to provide accurate service to inform customer-purchasing decisions.

Education

Lancaster High School
06.2015

Bachelor of Science - Retail Management

University of South Carolina
05.2020

Skills

  • Business pitches and sales
  • Merchandising/Purchasing
  • Account Administration
  • Goal Planning
  • Client Engagement
  • Customer Relations

Timeline

Branch Operations Manager

07.2022 - Current

Account Specialist

Fastenal Company
06.2020 - 07.2022

Sales Associate

Fastenal Company
03.2015 - 06.2020

Bachelor of Science - Retail Management

University of South Carolina

Lancaster High School

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WILLIAM J. JONES