William (Drew) Jordan
Lexington
Summary
As you may be able to tell, I love the ability to stay with one company and grow as much as I possibly can! I've learned how to become an effective leader with a strong background in guiding teams, managing individuals and reaching for specific revenue goals within my time at Best Choice Roofing. I am a very quick to learn and plan on being the best that I can be in whatever it is that I do next!
Overview
9
9
years of professional experience
Work History
General Manager
Best Choice Roofing
08.2024 - 02.2025
- Managed production, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Interacted well with customers to build connections and nurture relationships.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Best Choice Roofing
02.2023 - 08.2024
- Managed production, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Interacted well with customers to build connections and nurture relationships.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Sales Manager
Best Choice Roofing
08.2021 - 02.2023
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Followed CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Representative
Best Choice Roofing
11.2020 - 08.2021
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
Union Carpenter
Richmond County Construction
08.2016 - 05.2020
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Planned and executed work with proper tools and materials to maximize productivity.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Inspected job sites to identify potential hazards and establish protection and safety standards.
- Measured materials to determine sizes and quantity required for construction project.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Education
High School Diploma -
Burke County High School
Waynesboro, GA05-2016
Skills
- Leadership and team building
- Sales team training
- Customer service
- Problem resolution
- Goals and performance
- Customer relationship building
- Motivational skills
- Team player
- Product knowledge
- Client relationship management
- Training and coaching
- OSHA certification
- Concrete formwork
Timeline
General Manager
Best Choice Roofing
08.2024 - 02.2025
General Manager
Best Choice Roofing
02.2023 - 08.2024
Sales Manager
Best Choice Roofing
08.2021 - 02.2023
Sales Representative
Best Choice Roofing
11.2020 - 08.2021
Union Carpenter
Richmond County Construction
08.2016 - 05.2020
High School Diploma -
Burke County High School
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