William Karper

Engaged by executive leadership to support the orderly wind-down of enterprise technology operations following Rite Aid's bankruptcy proceedings. Served as a strategic advisor responsible for maintaining operational continuity while planning and executing the decommissioning of critical infrastructure, data center assets, and enterprise technology services.

Key Contributions

• Retained by executive leadership to lead infrastructure transition and business closure initiatives following the company's restructuring.
• Directed the orderly decommissioning of enterprise technology infrastructure while maintaining operational stability throughout the closure process.
• Led data center shutdown planning, asset disposition, technology inventory reconciliation, and infrastructure retirement activities.
• Developed and executed comprehensive technology transition plans to minimize business disruption and operational risk.
• Coordinated cross-functional efforts involving infrastructure, cybersecurity, networking, facilities, vendors, legal, finance, and asset management teams.
• Managed vendor offboarding, contract terminations, hardware disposition, software license reconciliation, and technology asset liquidation.
• Ensured secure data destruction and regulatory compliance throughout system and infrastructure retirement activities.
• Oversaw structured cabling, fiber infrastructure, network equipment, and critical facility decommissioning while preserving business continuity through final operations.
• Provided executive reporting, risk assessments, project governance, and transition updates to senior leadership.
• Successfully completed enterprise technology closure activities while maintaining service integrity until final business operations concluded.

Promoted to provide enterprise leadership for Rite Aid’s infrastructure, data center, mainframe, network, and mission-critical technology operations. Directed strategy, service delivery, financial performance, operational governance, and organizational development across complex 24x7 environments supporting retail, pharmacy, corporate, and supply chain operations.

Executive Highlights

• Directed enterprise infrastructure and mission-critical operations spanning data centers, mainframe platforms, network services, distributed systems, and critical business applications.
• Managed a $40–45 million annual operating budget encompassing labor, hardware, software, managed services, data center operations, maintenance, licensing, and infrastructure modernization.
• Led infrastructure strategy, multiyear technology roadmaps, capacity planning, lifecycle management, and modernization initiatives aligned with business priorities and operational requirements.
• Delivered approximately $2.5 million in cost savings through hardware modernization, software licensing negotiations, vendor optimization, elimination of duplicate systems, and improved resource utilization.
• Established enterprise governance frameworks for SLA and KPI performance, incident management, change management, problem management, operational risk, and executive reporting.
• Directed response and recovery efforts for high-impact incidents, ensuring timely executive communication, root-cause analysis, corrective actions, and continuous improvement.
• Oversaw data center infrastructure, structured cabling, fiber connectivity, telecommunications, network services, and critical technology environments supporting continuous business availability.
• Strengthened vendor and contractor performance through executive governance, contract negotiations, service reviews, accountability measures, and strategic partnership development.
• Partnered with senior executives, business leaders, engineering teams, service providers, and contractors to prioritize infrastructure investments and execute complex enterprise initiatives.
• Built and developed high-performing technical leadership teams through workforce planning, mentoring, succession planning, and organizational capability development.
• Improved operational reliability, scalability, service quality, and SLA achievement through process standardization, performance management, and infrastructure modernization.
• Provided executive leadership during Rite Aid’s restructuring, helping maintain stable technology operations while preparing infrastructure, assets, vendors, and services for an orderly business transition.

Promoted to lead enterprise operations supporting Rite Aid's nationwide technology infrastructure, directing mission-critical services, data center operations, and distributed technology teams responsible for continuous business availability.

Executive Highlights

• Directed 24x7 operations supporting enterprise data centers and technology infrastructure serving 6–8 highly automated distribution centers and corporate operations across multiple states.
• Led more than 335 associates across infrastructure operations, mainframe, network operations, production control, enterprise scheduling, monitoring, and operational support.
• Managed enterprise operational governance including incident management, change management, problem management, SLA compliance, KPI reporting, and executive operational reviews.
• Oversaw capacity planning, operational resilience, disaster recovery readiness, infrastructure lifecycle management, and enterprise modernization initiatives.
• Coordinated infrastructure maintenance windows, technology upgrades, hardware refreshes, and application deployments while maintaining continuous business operations.
• Directed cross-functional teams responsible for enterprise data center availability, operational performance, and critical business systems supporting millions of pharmacy, retail, distribution, and supply chain transactions.
• Partnered with executive leadership, vendors, and business stakeholders to improve operational efficiency, reduce risk, and strengthen enterprise resilience.
• Championed continuous improvement initiatives that enhanced system availability, standardized operational processes, and improved customer service delivery.

Provided executive technology leadership supporting a network of 6–8 large automated distribution centers, overseeing mission-critical infrastructure, regional data center operations, telecommunications, warehouse technologies, and facility systems supporting national supply chain operations.

Executive Highlights

• Directed technology operations supporting 6–8 enterprise distribution facilities operating in 24x7 mission-critical environments.
• Served as executive technology leader during planning, construction, commissioning, operational readiness, and startup of 900,000-square-foot and 1.2 million-square-foot automated distribution centers.
• Oversaw regional data center infrastructure supporting warehouse management systems, telecommunications, networking, wireless communications, security platforms, structured cabling systems, fiber optic backbone infrastructure, and critical facility technologies.
• Directed contractors responsible for structured cabling installation, fiber deployment, testing, certification, labeling standards, infrastructure documentation, and commissioning activities.
• Managed infrastructure budgets, technology roadmaps, capital planning, implementation schedules, vendor contracts, and operational support strategies across multiple facilities.
• Coordinated engineers, architects, construction managers, electrical contractors, low-voltage vendors, telecommunications providers, and executive stakeholders throughout facility construction and technology deployment.
• Established operational standards, maintenance programs, disaster recovery procedures, preventive maintenance strategies, and governance frameworks supporting enterprise-wide operational consistency.
• Led technology integration efforts during major facility expansions, infrastructure upgrades, and enterprise modernization initiatives while minimizing operational disruption.
• Improved uptime, operational resilience, and service delivery through proactive monitoring, root cause analysis, preventive maintenance, and continuous process improvement.
• Developed high-performing technical teams while mentoring future leaders and strengthening organizational capability across regional operations.