William Kelley
Simpsonville,SC
Summary
Dynamic operations manager with a proven track record at Southeastern Freight Lines, excelling in performance analysis and client relationship management. Successfully streamlined operations, enhancing customer satisfaction and increasing profitability. Skilled in sales negotiation and human resources oversight, fostering a collaborative work environment and nurturing strong vendor relationships.
Hardworking employee enthusiastic about learning transportation of freight inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Successful Owner/Operator with expertise in carpet and floor Maintenac industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial d
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Overview
42
42
years of professional experience
Work History
Owner/Operator
Palmetto Carpet and Floor Cleaning
10.1988 - 08.2025
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Operations Manager
Southeastern Freight Lines
06.1983 - 09.1988
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Woodmont High School
Piedmont, SC05.1976
No Degree - Managment
Greenville Technical College
Greenville, SCSkills
- Mechanical recoveries
- Sales negotiation
- Human resources oversight
- Performance analysis
- Personnel management
- Marketing expertise
- Staffing
- Business planning
- Operations management
- Financial analysis
- Budget development
- Client relationship management
Accomplishments
- Supervised team of 6 staff members while owning business.
- Supervised 104 employees while working as operations manager in the transportation field.
- Successfully ran Palmetto Carpet and Floor Cleaning for 37 years. During this time we managed to turn a profit each year.
Languages
English
Timeline
Owner/Operator
Palmetto Carpet and Floor Cleaning
10.1988 - 08.2025
Operations Manager
Southeastern Freight Lines
06.1983 - 09.1988
High School Diploma -
Woodmont High School
No Degree - Managment
Greenville Technical College
Similar Profiles
Jordan BlairJordan Blair
Janitorial Maintenance Supervisor at Paul's Carpet & Floor Cleaning SerivicesJanitorial Maintenance Supervisor at Paul's Carpet & Floor Cleaning Serivices
Anthony MurilloAnthony Murillo
Floor Technician Supervisor at Mobile Carpet and Floor CleaningFloor Technician Supervisor at Mobile Carpet and Floor Cleaning
William RichardsonWilliam Richardson
Flooring Installer at Palmetto Floor SandingFlooring Installer at Palmetto Floor Sanding
Aaron RayburnAaron Rayburn
Police Officer, Uniformed Road Patrol at Simpsonville Police DepartmentPolice Officer, Uniformed Road Patrol at Simpsonville Police Department
KRISTIN DUFFANYKRISTIN DUFFANY
Registered Nurse at Henry Ford-Family MedicineRegistered Nurse at Henry Ford-Family Medicine