William Lafleur
Alcolu,SC
Summary
I am a current Student at Coastal Carolina University looking to gain experience in fields related to my major. I enjoy working with computers and troubleshooting issues, and am also learning Mandarin Chinese in order to expand my horizons. I have skills and experience with a wide range of software and hardware, and can pick up any skills required of me
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Help Desk Agent
Coastal Carolina University Student Computing Services
Conway, SC
01.2026 - Current
- Resolved technical issues for users via phone, and in-person support.
- Provided guidance on software installation and troubleshooting procedures.
- Documented support interactions to improve knowledge base and user experience
Food Service
McDonalds
Manning, SC
06.2022 - 07.2022
- Cooked and prepared food in a timely and orderly manner
- Participated in the upkeep and cleaning of the store according to health inspection standards
- Interacted with customers in a respectful manner
- Assisted in organizing and storing produce
Farm Worker/Technician
Lafleur’s Farm
Alcolu, SC
01.2020 - 08.2024
- Work on a 40-acre farm
- Provide maintenance for buildings and farm machinery
- Perform construction, welding, plumbing, and electrical work as needed
- Care for farm livestock
- Plant/harvest/care for specialty crops
Education
Bachelor of Arts - Cyber Threat Intelligence, Cybersecurity
Coastal Carolina University
Conway, SC03-2026
Skills
- Experience in customer service
- OSHA 10 and NCCER certified
- Coding in Python, HTML, CSS and Javascript
- IT Experience
- 4 years of web development front and backend
- GPA 33
- Food service background
- Graphic design
Certification
OSHA 10
NCCER
CompTIA A+
Timeline
IT Help Desk Agent
Coastal Carolina University Student Computing Services
01.2026 - Current
Food Service
McDonalds
06.2022 - 07.2022
Farm Worker/Technician
Lafleur’s Farm
01.2020 - 08.2024
Bachelor of Arts - Cyber Threat Intelligence, Cybersecurity
Coastal Carolina University