William Lillard
North Augusta
Summary
Dynamic Team Leader at Chick-fil-A with a proven track record in enhancing customer service excellence and ensuring food safety compliance. Skilled in team training and development, I foster a collaborative environment that motivates staff and optimizes performance. Committed to quality assurance, I implement effective strategies that elevate guest experiences.
Overview
2
2
years of professional experience
Work History
Team Leader
Chick-fil-A
Augusta
02.2023 - 08.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained team members on food safety and quality standards for consistent performance.
- Coordinated shift schedules to enhance staff coverage during peak hours.
- Implemented best practices for customer service to improve guest experiences.
- Monitored food preparation processes to ensure compliance with health regulations.
- Maintained a positive work environment that fostered team collaboration.
- Delegated tasks effectively to optimize productivity across the team.
- Conducted regular performance reviews to evaluate individual progress and development.
Education
High School Diploma -
Academy of Richmond County
Augusta, GA05-2021
Associate of Arts - General Studies
Iowa Western Community College
Council Bluffs, IA12-2022
Associate of Arts - Business Management
Augusta Technical College
Augusta, GA12-2026
Skills
- Customer service excellence
- Food safety compliance
- Team training and development
- Shift scheduling efficiency
- Performance evaluation techniques
- Staff management strategies
- Problem-solving skills
- Customer relationship management
- Quality assurance practices
- Positive leadership style
- Team supervision and support
- Task delegation effectiveness
- Coaching and mentoring
- Team check-ins and feedback
- Safety protocols adherence
- Team motivation techniques
- Attention to detail focus
- Risk management strategies
- Staff training initiatives
- Team building activities
- Leadership capabilities
- Flexible scheduling adaptability
- Employee training programs
- Analytical thinking skills
- Workflow management optimization
- Goal-setting methodologies
- Daily workflow improvement strategies
Affiliations
- Former College Baseball Player
- Family oriented
Timeline
Team Leader
Chick-fil-A
02.2023 - 08.2025
High School Diploma -
Academy of Richmond County
Associate of Arts - General Studies
Iowa Western Community College
Associate of Arts - Business Management
Augusta Technical College
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