William Mole
Aiken
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at Whiskey Alley. Proven ability to manage high-pressure situations while enhancing guest satisfaction. Skilled in effective time management and horse handling, ensuring optimal care and performance. Committed to fostering a positive environment and achieving operational excellence.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skill my new role.
Overview
2
2
years of professional experience
Work History
Host
Whiskey Alley
06.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Kept tables cleaned and up to standard and set up for the next table
Shift Leader
Marble Slab Creamery
02.2025 - 06.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Horse Groom/Caregiver
Burr Associates
12.2023 - 02.2024
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Led horses from stables to fields and back to maintain control of animals.
- Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
- Optimized horses'' performance by maintaining their fitness through tailored exercise programs.
- Educated clients on proper horse care, including grooming techniques and basic first aid skills to promote responsible ownership.
- Assisted with transportation arrangements for horses traveling to off-site events or veterinary appointments.
- Oversaw turnout schedules of multiple horses, ensuring they had ample time outside for exercise and relaxation.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- administered medicine
Education
GED -
Aiken Adult Education
Aiken, SCCertificate - Equine Technician
Aiken Technical College
Aiken, SC11-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Horse handling
- Stall cleaning
- Leading horses
- Grooming best practices
- Equine nutrition
Timeline
Host
Whiskey Alley
06.2025 - Current
Shift Leader
Marble Slab Creamery
02.2025 - 06.2025
Horse Groom/Caregiver
Burr Associates
12.2023 - 02.2024
GED -
Aiken Adult Education
Certificate - Equine Technician
Aiken Technical College
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