William Strange
Travelers Rest
Summary
Dynamic Level 2 Technician at Spectrum with a proven track record in hardware configuration and exceptional customer service. Successfully reduced downtime through proactive troubleshooting and led training initiatives that enhanced team collaboration. Recognized for effective communication and critical thinking, driving successful project completions and ensuring client satisfaction.
Experienced with diagnosing and resolving technical issues. Utilizes troubleshooting and problem-solving skills to ensure system functionality. Knowledge of hardware and software maintenance to support seamless operations.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Level 2 Technician
Spectrum
10.2022 - 06.2024
- Managed inventory levels of parts and supplies, ensuring adequate stock was available for prompt repair resolutions.
- Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
- Reduced downtime by proactively identifying potential system flaws and implementing corrective measures.
- Participated in regular workshops and conferences to stay current on advancements within the field of technology repair services.
- Excelled in customer-facing roles by maintaining clear communication channels throughout the troubleshooting process.
- Collaborated with team members on complex projects, contributing to successful project completions.
- Delivered expedited support during critical outages, minimizing disruptions to client operations.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for customers.
Education
GED -
Sullivan Center
Greenville, SC10-1996
Skills
- Hardware configuration
- System troubleshooting
- Inventory management
- Performance monitoring
- Customer service
- Team collaboration
- Employee training
- Project management
- Problem resolution
- Effective communication
- Time management
- Critical thinking
- Wireless networking
- Hardware installation
- VoIP systems
- Project management experience
- Application installations
- Multitasking Abilities
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Self motivation
- Troubleshooting network issues
Timeline
Level 2 Technician
Spectrum
10.2022 - 06.2024
GED -
Sullivan Center
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