William Tidd
Summerville
Summary
Dynamic leader with a proven track record at Jamco America, adept in strategic planning and problem-solving, enhancing operational efficiency and customer satisfaction. Excelled in decision-making and team leadership, achieving significant cost reductions and quality improvements. Skilled in MS Office and employee motivation, consistently met financial targets and fostered a culture of continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager of Operations
Jamco America
05.2007 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed cross-functional teams for successful project completion and timely delivery.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
- Led adoption of sustainable practices within operations, reducing waste and promoting environmental responsibility.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Education
High School Diploma -
Mazama High School
Klamath Falls, OR05-2000
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Time management
- Safety procedures
- Employee training
- Documentation and reporting
- Team leadership
- Employee motivation
- MS office
Accomplishments
- Promoted to Manager after 17 years with the company.
- Supervised team of 20+ staff members.
- Started a new branch of Jamco America in South Carolina.
Certification
- Six Sigma Certification
- SC Driver's License
- Forklift Certification
- First Aid Certification
- AS9100 Certification
Timeline
Manager of Operations
Jamco America
05.2007 - Current
High School Diploma -
Mazama High School
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