William Wullner
Columbia,SC
Summary
Proven leader in operational excellence and team management, I enhanced UPS's customer satisfaction and streamlined hub operations. Skilled in workplace safety and operational strategies, I led performance improvements and fostered professional growth within teams. Achievements include significant optimization initiatives and effective cross-functional collaboration, driving project success and operational efficiency.
Overview
7
7
years of professional experience
Work History
Hub Supervisor
UPS
10.2023 - Current
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Utilized data-driven decision-making tools to identify opportunities for optimization within the hub operations, implementing necessary changes effectively.
- Improved customer satisfaction by addressing concerns promptly and providing resolutions.
- Coordinated with upper management on strategic planning initiatives aimed at enhancing operational excellence.
- Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
Simulation Specialist
UPS
09.2021 - 10.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
Front Line Supervisor
UPS
01.2018 - 09.2021
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated and managed line shutdowns, production startups and changeovers.
- Streamlined operations, identifying areas for improvement and implementing necessary changes.
- Improved customer satisfaction ratings with consistent high-quality service and effective problem resolution.
- Managed and prioritized production processes and implemented production plans.
Education
Associate of Arts - Business
Midlands Technical College
West Columbia, SC06-2021
Skills
- Workplace safety
- Operational excellence
- Team management
Timeline
Hub Supervisor
UPS
10.2023 - Current
Simulation Specialist
UPS
09.2021 - 10.2023
Front Line Supervisor
UPS
01.2018 - 09.2021
Associate of Arts - Business
Midlands Technical College
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