Willie Dunbar
Columbia
Summary
Demonstrated ability to enhance operational efficiency through the creation of detailed reports focused on process improvements and cost-saving initiatives. Experience in conducting performance appraisals to assess employee development and implementing change management strategies for new product introductions. Developed training programs for new hires, ensuring compliance with labor laws and safety regulations while fostering a productive work environment. Proven skills in conflict resolution and team motivation, contributing to improved customer satisfaction and overall team performance.
Overview
2
2
years of professional experience
Work History
Manager in Training
Wendys Fast Food
Columbia
05.2023 - 05.2025
- Created reports detailing process improvements, cost savings initiatives, and customer satisfaction results.
- Conducted performance appraisals to monitor employee progress.
- Implemented effective change management techniques when introducing new products or services.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Developed and implemented training plans for new employees.
- Managed recruitment efforts including job postings, interviewing applicants, and making hiring decisions.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Provided coaching and mentoring to team members on a regular basis.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
Pizza Maker
Pizza Hut
Columbia
12.2024 - 02.2025
- Adhered to sanitation standards when handling food products and utensils.
- Organized storage areas for unused ingredients or supplies.
- Assisted in loading and unloading food items from delivery trucks.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Followed established recipes when creating specialty pizzas requested by customers.
- Monitored quality of all products served to customers.
- Cleaned and sanitized kitchen surfaces and equipment.
- Prepared dough and sauce for pizzas according to recipes.
- Measured ingredients accurately using measuring cups or scales.
- Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
- Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions.
- Inspected workstations for cleanliness before beginning shift.
Skills
- Process improvement
- Employee training
- Change management
- Performance appraisal
- Customer satisfaction
- Conflict resolution
- Team motivation
- Inventory management
- Compliance management
- Coaching techniques
- Data analysis
- Effective communication
- Time management
- Quality control
- Quality management
- Staff leadership
- Negotiation
- Business planning
- Customer service
- Excellent communication
- Organizational skills
- Reliability
- Decision-making
- Employee coaching and mentoring
- Goal setting
- Negotiation and conflict resolution
- Adaptability and flexibility
Languages
English
Professional
Timeline
Pizza Maker
Pizza Hut
12.2024 - 02.2025
Manager in Training
Wendys Fast Food
05.2023 - 05.2025