Windy Tidwell - Ray
Camden
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Overview
23
23
years of professional experience
Work History
Lead Customer Service Advisor
Newman's Furniture Company of Camden
Camden, SC
04.2020 - Current
- Developed strong customer relationships through effective communication and personalized service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided optimal customer engagement, resulting in increased sales conversions and improve store performance.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed special orders for customers, ensuring prompt delivery times met or exceeded expectations.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Trained new employees on customer service, money handling and organizing strategies.
Patient Care Coordinator
South Carolina ENT Allergy
Lugoff, SC
06.2016 - 05.2020
- Coordinated patient scheduling and managed appointment logistics to enhance workflow efficiency.
- Developed and maintained electronic health records to ensure accurate patient information retrieval.
- Facilitated communication between patients and healthcare providers, improving overall patient satisfaction.
- Processed patient registration and insurance verification accurately to ensure seamless check-in procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Trained new staff on reception protocols and customer service standards, enhancing team performance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line phone system, addressing inquiries and directing calls effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Medical Office Secretary
Kershaw County Medical Center
Camden, SC
03.2003 - 05.2016
- Managed patient scheduling, ensuring efficient use of resources and timely appointments.
- Coordinated communication between medical staff and patients, enhancing service delivery and satisfaction.
- Assisted in billing processes, verifying insurance information for accuracy and reducing claim denials.
- Trained new staff on office protocols, fostering a collaborative and knowledgeable team environment.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Handled insurance claims processing accurately, minimizing delays in reimbursement and coverage disputes.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Verified or obtained referral numbers or authorizations for upcoming appointments.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Obtained necessary information to facilitate assessment or admission process for patients admitted through emergency department.
- Played a crucial role in achieving high levels of patient retention by consistently delivering top-notch customer service experiences.
- Improved communication between medical staff and patients through timely and accurate information sharing.
- Verified insurance benefits or eligibility and documented in utilized system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records during visit.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Answered phone calls and messages for scheduling appointments, and handling patient inquiries.
- Maintained accurate patient records using electronic health record systems to ensure compliance and data integrity.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Education
Certified Nursing Assistant - Nursing Assistant
Applied Technology Education Campus
Camden12-1992
High School Diploma -
Camden High School
Camden06-1978
Skills
- Policy enforcement
- Escalation handling
- Workforce planning
- Fast learner
- Customer service
- Problem-solving
- CRM software proficiency
- Positive and friendly
- Multitasking and organization
- Work prioritization
- Willingness to lead
- Complaint handling
- Interpersonal communication
- Complaint resolution
- Service recommendations
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Reliability
- Calm and professional under pressure
- Excellent communication
- Phone etiquette
- Stress tolerance
- Self motivation
- Customer relationship management
- Interpersonal skills
- Professionalism
- Issue and complaint resolution
- Record keeping
- De-escalation techniques
Timeline
Lead Customer Service Advisor
Newman's Furniture Company of Camden
04.2020 - Current
Patient Care Coordinator
South Carolina ENT Allergy
06.2016 - 05.2020
Medical Office Secretary
Kershaw County Medical Center
03.2003 - 05.2016
Certified Nursing Assistant - Nursing Assistant
Applied Technology Education Campus
High School Diploma -
Camden High School