Wynter Burgess
Saint Stephen
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at AutoZone through empathetic conflict resolution and proficient data entry. My ability to swiftly resolve complaints and offer informed product recommendations showcases my critical thinking and customer service skills, contributing significantly to business success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
AutoZone
06.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Timberland Highschool
Saint Stephen, SC05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Paperwork processing
- Strong Mathematics Knowledge
- Mathematics strategies
Timeline
Customer Service Representative
AutoZone
06.2023 - 11.2024
High School Diploma -
Timberland Highschool
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