Xavier Irby
Elgin
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Geek Squad Agent
Best Buy, Geek Squad
05.2020 - 04.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Tailored communication strategies to different client segments, improving engagement.
Door Greeter
Walmart
03.2017 - 11.2019
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Collaborated with security teams to report suspicious behavior, promoting a safe shopping environment for all patrons.
- Ensured smooth flow of customer traffic by effectively managing entranceways during peak hours and special events.
- Upheld company standards for cleanliness and appearance near entrance areas, creating an inviting environment for potential shoppers.
Maintenance Crew Member
Holiday Inn
05.2016 - 01.2017
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
Guest Advisor
GameStop
10.2015 - 06.2016
- Maintained up-to-date knowledge on local attractions and events, enabling accurate information sharing with guests seeking recommendations.
- Addressed guest concerns promptly and effectively, fostering a positive atmosphere and repeat business.
- Trained new Guest Advisors on company policies and procedures to ensure consistent quality of service.
- Implemented loyalty program initiatives that boosted return visits and fostered long-lasting relationships with clientele.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Assistant Meat Clerk
Kroger
02.2014 - 10.2015
- Collaborated with team members to maintain inventory levels, reducing waste and increasing overall efficiency.
- Streamlined workflow processes by maintaining clear communication with team members throughout shifts.
- Operated cutting equipment safely, adhering to proper procedures to prevent accidents or injuries.
- Balanced multiple responsibilities under high-pressure situations without compromising attention to detail or level of service provided to customers.
- Managed time effectively, prioritizing tasks to ensure prompt completion of daily responsibilities.
- Adhered to strict food safety guidelines while handling raw meat products, minimizing potential contamination risks.
Education
High School Diploma -
Lugoff-Elgin High School
Lugoff, SCSkills
- Problem-solving skills
- Positive Attitude
- Ensuring customer satisfaction
- Customer service abilities
- Critical Thinking
- Flexible Schedule
Timeline
Geek Squad Agent
Best Buy, Geek Squad
05.2020 - 04.2024
Door Greeter
Walmart
03.2017 - 11.2019
Maintenance Crew Member
Holiday Inn
05.2016 - 01.2017
Guest Advisor
GameStop
10.2015 - 06.2016
Assistant Meat Clerk
Kroger
02.2014 - 10.2015
High School Diploma -
Lugoff-Elgin High School
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