Xavier J. Hampton

Summerville

Summary

Dynamic and results-oriented professional with a proven track record in sales, public relations, community outreach, and social media management. Expertise in fostering family engagement and support, enhancing customer experiences, and cultivating positive public images. Skilled in managing digital identities while leveraging strong emotional intelligence to build meaningful relationships. Recognized for punctuality and respectful interactions that contribute to a collaborative and productive work environment.

Overview

years of professional experience

Certification

Work History

Public Relations Facilitator & Social Media / Marketing Manager

Housing Authority of the City of Charleston

04.2022 - Current

Public Relations:
Bridging communication between families and organizations
Providing opportunities for community outreach
Develop and implement strategic communication plans to enhance the public image of the Housing Authority
Manage media relations and handle all inquiries from the public and media
Organize and participate in community outreach programs to foster positive relationships within the community
Navigate housing resources and helping families secure housing while providing personalized support and guidance
Social Media Manager / Marketing Manager:
Create, curate, and manage all published content (images, videos, written)
Monitor, listen, and respond to users in a “Social” way while cultivating leads
Develop and expand community and influencer outreach efforts
Oversee design and strategy of social media campaigns to align with broader marketing objectives
Design, develop, and maintain the Housing Authority’s website
Ensure website functionality and performance, regularly updating content
Conduct user testing and implement feedback to enhance user experience
Monitor site analytics and report on performance metrics to inform improvements

Sales Associate (Key Holder)

T-Mobile

05.2021 - 04.2022

Handle cash transactions, including processing payments, and performing reconciliations
Assisted customers in their shopping journey, providing personalized recommendations and solutions.
Managed sales transactions efficiently and accurately.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Worked collaboratively with the team to achieve sales targets and maintain a high level of customer satisfaction.

Education

Bachelor of Science - Business Administration (Concentration in Accounting)

Claflin University

Orangeburg, SC

05-2018

Skills

Public Relations & Communications: Strategic communications, media relations, public outreach, stakeholder engagement, and brand promotion
Social Media Management: Content creation, audience engagement, campaign management, analytics, and influencer partnerships
Website Management: Website design, development, content updates, maintenance, and user experience optimization
Administrative & Payroll Support: Recordkeeping, transaction management, employee timekeeping, payroll assistance, and documentation accuracy

Training & Team Support: Onboarding and training new employees on payroll procedures, timekeeping systems, and workplace processes
Customer Service & Sales Support: Client relations, problem resolution, customer engagement, and sales assistance
Professional Strengths: Dependable, punctual, emotionally intelligent, detail-oriented, respectful, adaptable, and results-driven