Yaakov Jay Amranim
Lexington,SC
Summary
Experienced leader known for strong problem-solving abilities and team development. Adept at managing customer relationships and enhancing operational processes to ensure satisfaction and loyalty. Ready to leverage expertise to achieve strategic business objectives.
Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
23
years of professional experience
Work History
General Manager
535 Electronics & Lab LLC
Orlando, FL
08.2015 - Current
- Led cross-functional teams to enhance operational efficiency and achieve organizational goals.
- Developed and implemented strategic plans to drive revenue growth and market expansion.
- Managed budget implementations, employee evaluations, and contract details.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled 15 employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented cost-reduction initiatives, achieving significant savings in operational expenses.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
General Manager
Amrani & Tayer Kosher Korner Stake House Fine Dining & Catering INC.
Orlando, FL
04.2003 - 07.2020
- Managed budgeting and forecasting processes, ensuring financial stability and accountability across operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Led operational strategies to enhance product quality and customer satisfaction.
- Managed cross-functional teams of 36 emploee to streamline workflows and improve efficiency.
- Implemented cost-reduction initiatives, achieving significant savings in operational expenses.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Cultivated relationships with vendors to negotiate favorable terms and improve supply chain reliability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service using emails and phone calls,
- Providing customers service 24 hours by emails phone calls and meeting with customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Sales Manager
192 Cell Phone Communication Outlet INC
Kissimmee, FL
02.2010 - 07.2015
- Developed and implemented sales strategies to expand market presence and increase customer engagement.
- Led cross-functional teams to drive product launches and enhance operational efficiency across sales channels.
- Conducted regular training sessions on best practices in customer relationship management systems for team members.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored and trained sales team on product knowledge and customer engagement techniques.
- Implemented promotional campaigns to enhance brand visibility and drive customer acquisition.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
Education
High School Diploma -
Joda Mountains
Jerusalem, OH07.1989
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Facility management
- Purchasing
Timeline
General Manager
535 Electronics & Lab LLC
08.2015 - Current
Sales Manager
192 Cell Phone Communication Outlet INC
02.2010 - 07.2015
General Manager
Amrani & Tayer Kosher Korner Stake House Fine Dining & Catering INC.
04.2003 - 07.2020
High School Diploma -
Joda Mountains