Yaditza Rivera
Swansea
Summary
Dynamic customer service professional with a proven track record at Quality Models, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and strong product knowledge. Adept at maintaining detailed records and ensuring high satisfaction levels, contributing to a positive client experience.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Quality Models
01.2011 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Production Assistant
Carolina Technical Fabrics
05.2003 - 08.2011
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Completed wide range of tasks in diverse filming areas to support operations.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
Customer Service Representative
Mech Tech College
01.1999 - 03.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Steinmetz High School
Chicago, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Quality Models
01.2011 - Current
Production Assistant
Carolina Technical Fabrics
05.2003 - 08.2011
Customer Service Representative
Mech Tech College
01.1999 - 03.2001
Steinmetz High School
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