Summary
Overview
Work History
Education
Skills
Timeline
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Yamila Balbo

Yamila Balbo

Conway

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Crew Trainer

McDonald's
Myrtle Beach
06.2024 - Current
  • Trained new crew members on restaurant policies and procedures.
  • Assisted in maintaining high standards of food safety and cleanliness.
  • Demonstrated effective customer service skills during peak hours.
  • Encouraged a positive work environment through recognition and support.
  • Instructed new team members on correct procedures for operations.

Help Desk Functional Analyst

Hewlett Packard Enterprise
Buenos Aires
03.2011 - 02.2015
  • Functional analyst for operational and regulatory queries
  • IT analyst for application errors
  • Detection of system problems to determine root cause of issues
  • Monitored server and branch network status dashboards.
  • Prepared and distributed reports for IT case incidents in the company
  • Transferred calls or IT tickets to the correct Department.

Education

Some College (No Degree) - English Translation

Universidad De Belgrano
Buenos Aires

Some College (No Degree) - Computer Programming

Universidad Mar Del Plata
Buenos Aires

Skills

  • Customer service-oriented
  • Communication skills
  • Problem-solving
  • Multitasking and organization
  • Proper phone etiquette
  • Attention to detail
  • Dependable
  • Bilingual (English and Spanish)
  • Expecienced learning new computer systems

Timeline

Crew Trainer

McDonald's
06.2024 - Current

Help Desk Functional Analyst

Hewlett Packard Enterprise
03.2011 - 02.2015

Some College (No Degree) - English Translation

Universidad De Belgrano

Some College (No Degree) - Computer Programming

Universidad Mar Del Plata

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Yamila Balbo