Yamila Balbo
Conway
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Crew Trainer
McDonald's
Myrtle Beach
06.2024 - Current
- Trained new crew members on restaurant policies and procedures.
- Assisted in maintaining high standards of food safety and cleanliness.
- Demonstrated effective customer service skills during peak hours.
- Encouraged a positive work environment through recognition and support.
- Instructed new team members on correct procedures for operations.
Help Desk Functional Analyst
Hewlett Packard Enterprise
Buenos Aires
03.2011 - 02.2015
- Functional analyst for operational and regulatory queries
- IT analyst for application errors
- Detection of system problems to determine root cause of issues
- Monitored server and branch network status dashboards.
- Prepared and distributed reports for IT case incidents in the company
- Transferred calls or IT tickets to the correct Department.
Education
Some College (No Degree) - English Translation
Universidad De Belgrano
Buenos AiresSome College (No Degree) - Computer Programming
Universidad Mar Del Plata
Buenos AiresSkills
- Customer service-oriented
- Communication skills
- Problem-solving
- Multitasking and organization
- Proper phone etiquette
- Attention to detail
- Dependable
- Bilingual (English and Spanish)
- Expecienced learning new computer systems
Timeline
Crew Trainer
McDonald's
06.2024 - Current
Help Desk Functional Analyst
Hewlett Packard Enterprise
03.2011 - 02.2015
Some College (No Degree) - English Translation
Universidad De Belgrano
Some College (No Degree) - Computer Programming
Universidad Mar Del Plata
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