Yanishka Tua
Lexington,SC
Summary
Accomplished Small Business Account Manager at Verizon, adept in relationship management and Salesforce CRM, significantly enhancing customer retention and satisfaction. Leveraged expert communication and strategic account development skills to mentor new managers and drive product improvements, achieving notable client loyalty and brand promotion. Excelled in multitasking and adaptability, ensuring superior service and cost savings for clients.
Overview
9
9
years of professional experience
Work History
Small Business Account Manager
Verizon
10.2021 - Current
- Trained new account managers on best practices for managing small business accounts, contributing to team success and growth.
- Developed strong relationships with clients, which led to higher customer retention and increased referrals.
- Negotiated favorable terms for clients during contract renewals or product upgrades, helping them save money while maintaining quality service.
- Proactively identified client needs through regular meetings and follow-ups, ensuring high levels of satisfaction and loyalty.
- Collaborated with cross-functional teams to identify opportunities for product enhancements and process improvements.
- Provided ongoing support to clients throughout the life cycle of their accounts, addressing concerns quickly and effectively resolving issues as they arose.
- Participated in community events as a representative of the company, fostering goodwill and promoting brand awareness among local small businesses.
Solutions Specialist
Verizon
09.2015 - 10.2021
- Trained new account managers on best practices for managing small business accounts, contributing to team success and growth.
- Developed strong relationships with clients, which led to higher customer retention and increased referrals.
- Negotiated favorable terms for clients during contract renewals or product upgrades, helping them save money while maintaining quality service.
- Proactively identified client needs through regular meetings and follow-ups, ensuring high levels of satisfaction and loyalty.
- Collaborated with cross-functional teams to identify opportunities for product enhancements and process improvements.
- Provided ongoing support to clients throughout the life cycle of their accounts, addressing concerns quickly and effectively resolving issues as they arose.
- Participated in community events as a representative of the company, fostering goodwill and promoting brand awareness among local small businesses.
Education
Speech-Language Pathology
Universidad Interamericana
Aguadilla, Puerto RicoSkills
- Client onboarding
- Verbal and written communication
- Data-driven decision making
- Product and service sales
- Relationship management
- Time management
- Excellent communication
- Organizational skills
- Self motivation
- Customer retention
- Salesforce CRM
- Professionalism and courtesy
- Customer relationship development
- Patience and empathy
- Sales and Cross-selling
- Stress tolerance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Small Business Account Manager
Verizon
10.2021 - Current
Solutions Specialist
Verizon
09.2015 - 10.2021
Speech-Language Pathology
Universidad Interamericana
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